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Governance Oversight & Documentation: Assist the Head of Corporate Governance in overseeing bank-wide governance processes, preparing and maintaining critical documentation including meeting agendas, minutes, and executive reports.

Board & Committee Support: Help prepare high-level meetings for governance committees, rigorously track action items, and ensure timely follow-up on critical decisions made by the Board of Directors (BoD).

Regulatory Reporting: Support the meticulous preparation of Central Bank of Egypt (CBE) and other regulatory body reports, ensuring all external submissions are 100% accurate and delivered on time.

Conflict of Interest Management: Assist in reviewing, managing, and documenting complex cases related to conflicts of interest and related party transactions, providing legal support to relevant internal departments.

Risk Mitigation & Training: Assist in enhancing the Corporate Governance Self-Assessment Tool to mitigate identified risks, and help organize professional development training programs for board members regarding modern governance practices.

Academic Standing: Must hold a recognized Bachelor’s degree specifically in Law (Legal) or a closely related field.

Experience Level: Exclusively open to junior legal or compliance professionals possessing 1 to 2 years of proven experience in the legal or corporate governance sector.

Technical Knowledge: Must possess a solid basic understanding of legal frameworks and modern Corporate Governance principles within the banking sector.

Behavioral Competencies: Demonstrate a strong, proven ability to work collaboratively in a fast-paced, dynamic corporate environment while handling highly confidential administrative records.

Credit Lifecycle Management: Handle critical internal communications and follow-ups with Risk Assessment, Investigation, and Credit Administration departments to exponentially speed up the SME facility approval and booking cycles.

Facility Disbursement & Utilization: Coordinate with back-office departments to accelerate the credit disbursement process, ensuring the regularity, utilization, and proper implementation of granted credit facilities.

Account Servicing & Reporting: Serve assigned SME accounts proactively to deliver efficient customer service. Access internal Workflow Tools to upload files, track account health, and prepare dynamic pipeline reports.

Compliance & CBE Regulations: Maintain up-to-date knowledge of Central Bank of Egypt (CBE) rules governing SMEs. Prepare precise CBE ratings, provision statistics, and ensure flawless Permanent Supervision and Anti-Money Laundering (AML) compliance.

Documentation & Archiving: Manage the strict archiving of all original SME credit facility documentation (agreements, covenants, promissory notes) and securely transfer them to the central custody center.

Academic Standing: Must hold a recognized Bachelor’s degree specifically in Business, Commerce, Economics, or possess an equivalent MBA.

Experience Level: Exclusively open to highly motivated fresh graduates (0 years) up to junior bankers with a maximum of 2 years of experience in the banking sector.

Analytical Agility: Demonstrate very good analytical skills paired with extreme attention to detail to manage complex financial documents and CBE compliance metrics.

Linguistic Proficiency: Must be completely fluent in both spoken and written Arabic and English to handle complex commercial and legal corporate correspondence.

Location: Acknowledge that this is a fully branch-based role physically located in the El Mansoura region (Menyet El Nasr / Mansoura), Ad Daqahliyah, Egypt.

Rotational Immersion: Complete a comprehensive first-year rotational assignment across the supply chain, followed by a dedicated second-year placement strictly in Manufacturing.

Process Optimization: Analyze complex supply chain data to identify hidden inefficiencies and implement strategic improvements across high-speed production workflows.

Automation & Sustainability: Execute cutting-edge automation projects focused specifically on optimizing energy and water usage within massive bottling and manufacturing facilities.

Cross-Functional Execution: Collaborate seamlessly with engineering, quality control, and sales stakeholders to execute localized manufacturing strategies and draft analytical management reports.

Equipment Maintenance: Shadow senior leaders to observe and master advanced production processes, quality assurance frameworks, and rigorous industrial equipment maintenance.

Academic Background: Must hold a recognized Bachelor’s degree strictly in Engineering (specifically targeting Production, Maintenance, or Automation disciplines).

Experience Level: Ideal for ambitious fresh graduates (0 years) up to junior engineers with a maximum of 2 years of technical supply chain or manufacturing experience.

Geographic Mobility: Must be fully willing and capable of relocating or traveling across different Egyptian governorates based on strategic rotational assignments.

Linguistic Proficiency: Exhibit absolute native fluency in Arabic coupled with fluent professional English to handle international corporate reporting standards.

Leadership Track Record: Demonstrate strong self-drive and collaboration skills, preferably evidenced by active leadership in university student activities or prior international exposure (study/work abroad).

Inbound Resolution: Handle dynamic inbound calls efficiently, providing accurate banking information and empathetic support to retail customers.

Rapid Problem Solving: Utilize a strong, analytical problem-solving mindset to quickly diagnose and resolve customer banking issues, ensuring high-quality service delivery.

Digital Tool Utilization: Navigate and operate cutting-edge customer service tools and core banking CRMs to track, document, and securely resolve client requests.

KPI Attainment: Consistently meet and exceed strict monthly Key Performance Indicators (KPIs) to unlock financial bonuses and drive overall contact center efficiency.

Career Advancement: Engage actively in corporate training and development programs to prepare for a clear growth path into advanced banking and digital operations.

Experience Level: Exclusively open to highly motivated fresh graduates (0 years) up to junior professionals with a maximum of 2 years of experience.

Employment Type: Acknowledge that this is an “Outsourced Vacancy,” meaning you will officially represent saib Bank but will be legally contracted via a specialized third-party vendor.

Behavioral Competencies: Demonstrate strong customer empathy, excellent verbal communication skills, and a proactive eagerness to learn and grow in the banking sector.

Compensation Focus: Must be driven to earn a competitive basic salary supported by a 2-month fixed bonus and performance-based monthly KPIs.

Application Protocol: Candidates must email their updated CV directly to [email protected] and explicitly mention “Inbound Calls” in the subject line to ensure proper HR routing.

Project Documentation & Tracking: Maintain highly accurate project files, trackers, and documentation repositories, ensuring all project documents strictly follow approved corporate templates and governance standards.

Schedule & Milestone Management: Update complex project schedules, task trackers, and dashboards based on daily inputs from cross-functional project teams to oversee successful execution.

Meeting Coordination: Organize critical project meetings, prepare detailed agendas, record official meeting minutes, and rigorously follow up on pending action items with all stakeholders.

Risk & Issue Logging: Maintain and continuously update critical project registers—specifically logging active issues, risks, and action items—to guarantee successful and on-time project delivery.

Stakeholder Communication: Collect status updates from various banking stakeholders, consolidate them into regular progress reports, and circulate critical project decisions and milestone timelines.

Regulatory Compliance: Support internal compliance by ensuring all project phases adhere strictly to Emirates NBD’s internal policies, banking procedures, and external regulatory requirements.

Experience Level: Open to highly motivated Fresh Graduates (0 years) up to junior professionals possessing a maximum of 1 to 2 years of experience in a relevant project support or administrative role.

Academic Standing: Must hold a recognized Bachelor’s degree specifically in Business Administration, Finance, or a closely related commercial field.

Academic Grade: Must possess a strong academic track record with a strictly enforced minimum cumulative graduation grade of “Good.”

Linguistic Capabilities: Exhibit absolute fluency in the English language to effectively draft corporate documentation and communicate with senior banking stakeholders.

Behavioral Competencies: Demonstrate exceptionally good communication skills, high organizational capability, and the agility to support complex projects under strict banking deadlines.

Procurement Operations: Execute the end-to-end procurement process for essential non-IT goods and services, including office supplies, facilities management, and corporate marketing services.

Order Management: Manage corporate purchase orders flawlessly and coordinate daily with internal stakeholders to meet strict departmental procurement timelines.

Cost Optimization: Actively identify high-value cost-saving opportunities and negotiate favorable terms without compromising the quality of services or goods provided to the bank.

Market Analysis: Track shifting market trends, vendor pricing, and supply chain bottlenecks to dynamically adjust procurement strategies accordingly.

Reporting & Compliance: Prepare accurate procurement reports for the Head of Purchasing Management while ensuring all vendor contracts strictly comply with ADIB policies and Islamic finance principles.

Academic Standing: Must hold a recognized Bachelor’s degree in Business, Supply Chain, Finance, or a related commercial discipline.

Experience Level (Junior Officer): Open to highly motivated fresh graduates (0 years) up to 1 year of experience in procurement or related roles.

Experience Level (Officer): Open to junior professionals possessing 1 to 3 years of proven experience in procurement or related supply chain roles.

Linguistic & Technical Skills: Exhibit an excellent command of the English language, paired with strong computer skills and highly preferred knowledge of enterprise ERP systems like SAP or Oracle.

Behavioral Competencies: Demonstrate absolute attention to detail, the ability to work under intense operational pressure, and strong interpersonal communication for internal stakeholder and vendor management.

Application Deployment & Monitoring: Deploy, configure, integrate, and test critical business applications while continuously monitoring software health and performance to ensure zero service disruption.

Incident Resolution & Troubleshooting: Execute rapid troubleshooting and debugging during UAT and production phases, reacting instantly to high-severity incidents to prevent operational downtime.

Database Execution & Migration: Manage code migrations across environments to maintain synchronization, and execute critical database scripts and extracts using SQL.

Vendor Management & Support: Liaise directly with external software vendors to resolve escalated incidents and ensure strict compliance with technical standards and version control.

User Training & Documentation: Consult with internal stakeholders to identify performance gaps, deliver comprehensive user training sessions, and draft detailed technical guides and process documentation.

Academic Standing: Must hold a Bachelor’s degree or be a final-year undergraduate specifically in Computer Science, Information Systems, or a closely related technical field.

Experience Level: Open to highly capable fresh graduates (0 years) up to junior IT professionals with a maximum of 3 years of experience in application analysis or technical support.

Technical Stack: Must demonstrate strong proficiency in writing SQL queries for relational databases (SQL Server, Oracle, MySQL) and advanced capabilities in Microsoft Excel.

Linguistic Proficiency: A strong command of professional business English is strictly mandatory (proficiency in French is considered a strong advantage).

Certifications & Frameworks: Professional certifications in business applications, ERP, or database administration are preferred, alongside a highly desirable familiarity with ITIL frameworks.

Ticketing & Cash Handling: Sell, issue, and renew tickets and subscriptions accurately while conducting rigorous cash handling, counting, and shift-end financial reconciliations.

Customer & POD Support: Respond promptly to commuter inquiries, handle complaints professionally, and offer dedicated, proactive guidance to People of Determination (POD) navigating the station.

Queue & Crowd Management: Organize passenger flow during massive peak hours, proactively intervening to prevent congestion at ticket offices, Ticket Vending Machines (TVMs), and entry/exit gates.

TVM & Device Monitoring: Guide passengers on utilizing Ticket Vending Machines to improve service flow, and promptly report any hardware malfunctions or downtime to technical teams.

Administrative Compliance: Maintain detailed records of transactions and passenger complaints, ensure strict fingerprint attendance compliance, and communicate accurate operational updates during shift handovers.

Safety & Security Reporting: Comply strictly with RQHSE (Quality, Health, Safety, Environment) policies, actively identifying and reporting unsafe conditions or security hazards on the station floor.

Academic Standing: A minimum of a Diploma degree is required, though a Bachelor’s degree in Business Administration or a related field is highly preferred.

Experience Level: Open to entry-level candidates with 0 to 3 years of experience in customer service, retail, hospitality, or any frontline public-facing role involving cash handling.

Technical Familiarity: Possess a basic understanding of computer tools, digital interfaces, and general knowledge of ticketing systems and customer-facing devices.

Schedule Agility: Demonstrate absolute flexibility to work dynamic shift patterns, including weekends and public holidays, as per the station roster.

Behavioral Competencies: Exhibit extreme calmness under pressure, high attention to detail in financial transactions, and excellent problem-solving skills for managing large crowds.

Target Achievement & Sales: Achieve and deliver strict sales targets for the Advising Zone by executing proactive outbound calls, organizing physical sales visits, and driving cross-sell ratios for walk-in customers.

Pipeline Management: Follow up proactively with internal Credit and Operations departments utilizing tracking tools (such as Jupiter) to expedite pending client cases and ensure rapid facility disbursement.

Branch Operations & Advisory: Manage daily operations for Express Banking and the Advisory zone, overseeing authorizations, custodies, and handling complex customer inquiries to guarantee service excellence.

Regulatory Compliance (KYC/CBE): Execute rigorous Know Your Customer (KYC) protocols and strictly implement all Central Bank of Egypt (CBE) policies to ensure 100% audit-ready branch operations.

Digital Channel Promotion: Actively educate and migrate traditional walk-in customers toward ADIB’s alternative digital delivery channels to optimize branch footfall and modernize the client experience.

Academic Standing: Must hold a recognized University or College bachelor’s degree.

Experience Tiers: Open to highly ambitious fresh graduates (0-2 years) entering at junior grades, as well as experienced professionals (2-4 years) with a strong sales-culture background in financial services.

Commercial Agility: Exhibit a proactive, sales-driven mindset with the analytical capability to assess competitor products and adapt rapidly to shifting local market conditions.

Operational Resilience: Demonstrate the capability to work under heavy branch pressure, handling a continuous flow of appointments and complex internal processes without compromising quality.

Language & Soft Skills: Possess a good command of the English language, alongside exceptional interpersonal, teamwork, and relationship-building competencies for direct client interaction.