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Target Achievement & Sales: Achieve and deliver strict sales targets for the Advising Zone by executing proactive outbound calls, organizing physical sales visits, and driving cross-sell ratios for walk-in customers.

Pipeline Management: Follow up proactively with internal Credit and Operations departments utilizing tracking tools (such as Jupiter) to expedite pending client cases and ensure rapid facility disbursement.

Branch Operations & Advisory: Manage daily operations for Express Banking and the Advisory zone, overseeing authorizations, custodies, and handling complex customer inquiries to guarantee service excellence.

Regulatory Compliance (KYC/CBE): Execute rigorous Know Your Customer (KYC) protocols and strictly implement all Central Bank of Egypt (CBE) policies to ensure 100% audit-ready branch operations.

Digital Channel Promotion: Actively educate and migrate traditional walk-in customers toward ADIB’s alternative digital delivery channels to optimize branch footfall and modernize the client experience.

Academic Standing: Must hold a recognized University or College bachelor’s degree.

Experience Tiers: Open to highly ambitious fresh graduates (0-2 years) entering at junior grades, as well as experienced professionals (2-4 years) with a strong sales-culture background in financial services.

Commercial Agility: Exhibit a proactive, sales-driven mindset with the analytical capability to assess competitor products and adapt rapidly to shifting local market conditions.

Operational Resilience: Demonstrate the capability to work under heavy branch pressure, handling a continuous flow of appointments and complex internal processes without compromising quality.

Language & Soft Skills: Possess a good command of the English language, alongside exceptional interpersonal, teamwork, and relationship-building competencies for direct client interaction.

Performance Tuning: Optimize database performance and dependent services through continuous maintenance, advanced tuning, and automated script deployment.

Capacity Planning: Calculate, forecast, and recommend scalable database system capacity requirements based on historical transaction usage and banking growth projections.

Query Quality Assurance: Review and execute strict quality checks on application SQL queries, stored procedures, and scripts to ensure zero negative impact on live production environments.

Backup & Housekeeping: Ensure all automated backups, disaster recovery protocols, and routine housekeeping activities for production databases are completed precisely on schedule.

Compliance & Risk Management: Manage database resources strictly in accordance with ADIB’s internal security policies, data governance procedures, and legal regulatory requirements.

Academic Standing: Must hold a recognized Bachelor’s degree in Information Technology, Computer Science, or an equivalent technical qualification.

Experience Level: Ideal for highly capable fresh tech graduates (0 years) or junior administrators with up to 2 years of practical experience in database administration.

Task Prioritization: Exhibit strong time management, sound judgment, and the agility to prioritize mission-critical operational tasks under pressure.

Decision Making: Display a strong willingness to make data-driven, timely decisions, actively involving appropriate stakeholders to mitigate production risks before they occur.

Activation & Retention: Increase activation and retention rates on the covered cards portfolio by proactively contacting new cardholders and intercepting voluntary closure requests.

Cross-Selling Execution: Identify strategic opportunities to cross-sell highly profitable add-on products, including Easy Payment Plans (EPP), Cash On Call (COC), Balance Transfers (BT), and Supplementary Cards.

Lifecycle Monitoring: Monitor specific customer accounts for critical lifecycle events—such as account upgrades or credit limit changes—to proactively intervene and address specific financial needs.

Outbound Resolution: Address customer concerns and complaints promptly through structured outbound calls, striving for First-Call Resolution (FCR) while ensuring a positive customer experience.

Data Documentation: Document all customer interactions, retention efforts, and campaign effectiveness accurately in the bank’s CRM and tracking systems to maintain precise operational records.

Academic Standing: Must hold a recognized Bachelor’s degree from an accredited university (open to various academic backgrounds).

Experience Level: Ideal for highly driven fresh graduates (0 years) up to junior professionals with a maximum of 3 years of relevant work experience.

Analytical Proficiency: Demonstrate strong analytical and negotiation skills, supported by a solid working knowledge of Microsoft Office, specifically Microsoft Excel, for tracking retention metrics.

Communication Agility: Possess very good communication and problem-solving skills, capable of adapting rapidly to changing conditions and emotionally charged customer interactions.

Performance Resilience: Exhibit a high level of initiative, persistence, and the ability to maintain strong, results-oriented performance under pressure while handling a variety of assignments.

Portfolio Expansion: Attract new microfinance clients to your designated Cairo branch while consistently achieving targeted loan acquisition and disbursement KPIs.

Credit Risk Evaluation: Assess client loan eligibility by strictly analyzing their daily occupation, cash flow, and repayment capacity to mitigate future delinquency risks.

Field Investigations: Conduct comprehensive pre-visit inquiries and physical field visits to verify client reputations, update core banking system data, and authenticate guarantor details.

Delinquency Management: Follow up monthly with the active client base, specifically targeting overdue accounts via field visits to secure repayments and draft delinquency trend reports for the Branch Manager.

Graduation Cohort: Must strictly be a recent university graduate from the classes of 2023, 2024, or 2025.

Academic Standing: Hold a recognized university degree with a strictly enforced minimum cumulative graduation grade of “Good.”

Experience Level: Open to highly motivated fresh graduates (0 years) up to junior professionals with a maximum of 3 years of experience in the microfinance or retail banking sector.

Corporate Policy Compliance: Must have never taken a Banque Misr employment test previously, and must not have any relatives currently employed at the bank up to the 3rd degree of consanguinity.

Technical & Soft Skills: Exhibit strong English language proficiency, excellent MS Office computer skills, and exceptional interpersonal negotiation capabilities for client field visits.