Application Support Coordinator | Mobility Cairo

Launch your IT career by securing the digital backbone of Cairo’s transit network. Join RDMC as an Application Support Coordinator to manage, troubleshoot, and optimize business-critical enterprise applications and databases that drive massive daily metro line operations.

Core Responsibilities

• Application Deployment & Monitoring: Deploy, configure, integrate, and test critical business applications while continuously monitoring software health and performance to ensure zero service disruption.

• Incident Resolution & Troubleshooting: Execute rapid troubleshooting and debugging during UAT and production phases, reacting instantly to high-severity incidents to prevent operational downtime.

• Database Execution & Migration: Manage code migrations across environments to maintain synchronization, and execute critical database scripts and extracts using SQL.

• Vendor Management & Support: Liaise directly with external software vendors to resolve escalated incidents and ensure strict compliance with technical standards and version control.

• User Training & Documentation: Consult with internal stakeholders to identify performance gaps, deliver comprehensive user training sessions, and draft detailed technical guides and process documentation.

Required Qualifications

• Academic Standing: Must hold a Bachelor’s degree or be a final-year undergraduate specifically in Computer Science, Information Systems, or a closely related technical field.

• Experience Level: Open to highly capable fresh graduates (0 years) up to junior IT professionals with a maximum of 3 years of experience in application analysis or technical support.

• Technical Stack: Must demonstrate strong proficiency in writing SQL queries for relational databases (SQL Server, Oracle, MySQL) and advanced capabilities in Microsoft Excel.

• Linguistic Proficiency: A strong command of professional business English is strictly mandatory (proficiency in French is considered a strong advantage).

• Certifications & Frameworks: Professional certifications in business applications, ERP, or database administration are preferred, alongside a highly desirable familiarity with ITIL frameworks.

Technical Edge: Why SQL & ITIL Frameworks matter in Metro Operations?

Operating the IT infrastructure for a massive transportation network requires moving far beyond basic desktop helpdesk support. The job description highlights troubleshooting “business-critical applications” and proficiency in “SQL query writing.” When a core metro ticketing or scheduling application crashes, the coordinator cannot simply restart a PC; they must dive into the backend database. By writing rapid SQL queries, they extract error logs to identify the exact corrupted data row causing the failure. Furthermore, applying ITIL (Information Technology Infrastructure Library) service management frameworks ensures that when a high-severity incident occurs, the escalation to the external software vendor is documented, tracked, and resolved within strict Service Level Agreements (SLAs), ensuring Cairo’s metro lines remain fully operational.

Recru Eg Golden Advice for the Interview

When interviewing for this Application Support Coordinator role, the technical panel will rigorously test your systematic troubleshooting methodology. Do not give a generic answer like “I will try to fix the code.” You must demonstrate an understanding of UAT (User Acceptance Testing) and Environment Synchronization. If asked how you would deploy a critical software update to a live metro application, explain your strict pipeline approach. Tell the interviewer: “I would never deploy directly to production. I would first deploy the code migration to the staging environment, write SQL queries to verify database integrity, and run a rigorous UAT session with internal stakeholders. Only after formal sign-off would I schedule the production deployment during after-hours to minimize service disruption.” Proving your adherence to safe, structured IT governance will instantly secure your acceptance.

Frequently Asked Questions (FAQ)

Q: Do I need extensive prior IT experience to apply for this role?
A: No, the position is explicitly targeted at entry-level candidates and fresh graduates holding 0 to 3 years of experience in application administration or technical support.

Q: Will I be coding new applications from scratch in this position?
A: No, this is an Application Support and Coordination role. Your primary technical focus will be on deployment, configuration, writing SQL database extracts, managing code migrations, and troubleshooting existing enterprise ERP software rather than writing raw software development code.

Q: Does this role require working outside of standard office hours?
A: Yes. Because metro IT systems must operate continuously, the job description explicitly requires you to remain flexible for after-hours application maintenance, code deployments, or critical emergency support.