Showing 11–20 of 130 results

Personal Banker | CIB – Red Sea Area

Port Ghaleb, Red Sea, Egypt

Commercial International Bank CIB Egypt

2 weeks ago

Full-time

Negotiable

Full job description

Advance your retail banking career with Commercial International Bank (CIB) as a Personal Banker in the Red Sea Area (Port Ghaleb). Drive high-value retail asset and liability growth, deliver superior client advisory, and master digital banking offloading at Egypt’s leading...

Core Responsibilities

Target Attainment & Portfolio Growth: Achieve and exceed branch sales targets across both assets (loans, credit cards) and liabilities (deposits, CDs, TDs) through walk-in conversions and new-to-bank (NTB) client acquisition.
Account Opening & System Onboarding: Execute the end-to-end customer account opening lifecycle, including accurate data entry, profile setup, and operational verification on core banking systems.
Inflow/Outflow Monitoring: Track customer cash inflows and outflows proactively, investigating unexpected transactional patterns to maintain relationship quality and protect bank liquidity.
Digital Offloading Strategy: Educate branch clients on alternative digital banking channels (mobile app, online banking, ATMs) to reduce physical branch congestion and enhance service efficiency.
Service Level & TAT Adherence: Ensure every customer interaction meets CIB’s customer experience standards, managing serving times, resolving complaints, and maintaining strict SLA benchmarks.
Daily Sales Reporting & Compliance: Prepare Daily Sales Reports (DSR) to track performance against assigned budgets while adhering strictly to Central Bank of Egypt (CBE) and Anti-Money Laundering (AML) regulations.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s degree in Commerce, Business Administration, Accounting, or an equivalent commercial discipline.
Experience Level: Open to entry-level professionals and fresh graduates with 0 to 1 year of experience.
Product Knowledge (Asset): Foundational knowledge of retail banking products and services (Time Deposits, Certificates of Deposit, lending facilities) is considered a strong asset.
Linguistic Capabilities: Excellent command of both English and Arabic languages (spoken and written) for high-level customer consultation and corporate reporting.
Behavioral Competencies: Service-oriented and commercial mindset, with strong communication skills, problem-solving abilities, high operational control, and the resilience to work under pressure.

Technical Edge: Why Tourism Sector Inflow Tracking & Foreign Currency Dynamics matter in the Red Sea?

Operating as a Personal Banker in Egypt’s premier tourism and coastal hubs (such as Port Ghaleb in the Red Sea) introduces distinct financial dynamics compared to residential metropolitan branches. The local economy is driven heavily by tourism, hospitality businesses, multinational diving operators, and foreign expatriates. A Personal Banker must closely monitor cash inflows and outflows, paying special attention to Foreign Currency (FCY) liquidity and seasonal turnover. When tourism peaks, local commercial clients experience sudden spikes in cash flows that require specialized treasury advisory, foreign exchange transactions, and high-yield time deposit placements. Understanding how to manage seasonal portfolio fluctuations while strictly enforcing Central Bank of Egypt (CBE) Anti-Money Laundering (AML) controls ensures the branch captures massive local wealth while mitigating operational risks.

Recru Eg Golden Advice for the Interview

When interviewing for the Personal Banker role in the Red Sea territory, the branch management panel will evaluate your commercial agility in managing tourism-driven and expatriate clients. Do not give a generic answer about “customer service.” You must demonstrate an understanding of Foreign Currency Liquidity and Cross-Selling to Hospitality/Expat Segments. If asked how you would build a deposit pipeline in Port Ghaleb, outline your localized strategy: “I would proactively map the local commercial ecosystem—specifically targeting hotel management, diving centers, and tourism suppliers. During account opening, I would assess their seasonal foreign currency cash cycles and pitch customized multi-currency deposit accounts, corporate payroll integration, and high-yield certificates. This anchors their primary operational banking relationship with CIB while ensuring 100% compliance with CBE currency regulations.”

Frequently Asked Questions (FAQ)

Q: Are fresh graduates eligible to apply for this Personal Banker role?
A: Yes, CIB explicitly accepts entry-level candidates and fresh graduates with 0 to 1 year of relevant commercial or retail experience.

Q: What banking products will I be responsible for managing and selling?
A: You will handle both asset and liability products, including opening current and savings accounts, issuing Certificates of Deposit (CDs) and Time Deposits (TDs), processing personal loans, and issuing credit/debit cards.

Q: Where is this position located?
A: This full-time, day-job front-line role is based on-site at the CIB Port Ghaleb Branch located in the Red Sea Governorate, Egypt.

Job details

Job type
Full-time
Date Posted
2 weeks ago
Experience
0-1 Year
Industry
Banking/Finance

View job detail

Teller | CIB – Heliopolis, Nasr City & New Cairo

Heliopolis, Nasr City & New Cairo, Egypt

Commercial International Bank CIB Egypt

2 weeks ago

Full-time

Negotiable

Full job description

Launch your retail banking career with Commercial International Bank (CIB) as a Teller across Heliopolis, Nasr City, and New Cairo. Act as the vital front-line face of the bank, executing high-volume cash transactions, managing ATM operations, and delivering superior customer...

Core Responsibilities

Cash Counter Operations: Process all cash and non-cash counter transactions accurately and in alignment with set objectives, maintaining an absolute zero cash shortage or excess at the counter.
ATM Management & Custody: Execute end-to-end ATM functions, including preparing daily proof sheets, handling captured cards, managing on-site machine replenishment, and reporting hardware malfunctions.
Reconciliation & Error Scrutiny: Investigate discrepancies in balancing and reconciliation of cash and security items following strict branch Standard Operating Procedure (SOP) manuals.
Counterfeit Detection & AML Compliance: Check thoroughly for counterfeit banknotes, fraudulent cheques, and forged identities, ensuring full compliance with Central Bank of Egypt (CBE) and Anti-Money Laundering (AML) regulations.
Digital Migration & Cross-Selling: Educate customers on alternative digital banking channels to streamline branch traffic, while identifying cross-selling opportunities based on customer needs to contribute to branch KPIs.
Service Level Standards: Adhere strictly to bank benchmarks for average waiting and serving times, handling customer inquiries efficiently and escalating complex operational issues to the Head Teller or Operations Supervisor.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s degree in Commerce, Business Administration, Accounting, or an equivalent commercial qualification.
Experience Level: Open to entry-level candidates and fresh graduates with 0 to 2 years of relevant professional experience.
Linguistic Capabilities: Good command of both English and Arabic languages (spoken and written) for clear communication and system navigation.
Software Literacy: Adept in using basic computer applications, including Microsoft Office, internet tools, and corporate email systems.
Behavioral Competencies: Process-oriented and service-oriented mindset, with strong problem-solving, communication, and interpersonal skills to handle pressure at the counter.

Technical Edge: Why End-of-Day Balancing & Counterfeit Detection matters at CIB?

Operating as a front-line Teller at a major financial institution like CIB requires absolute procedural precision within core banking systems. The role goes far beyond rapid cash counting; it is an active risk control function. Tellers are the frontline defense against financial loss, responsible for identifying counterfeit currency, verifying forged signatures, and balancing the cash drawer with the daily settlement sheet before closing the branch. In high-traffic commercial and retail hubs like Heliopolis, Nasr City, and New Cairo, cash turnover is massive. If a teller accepts an invalid cheque or miscalculates cash shipments to the central vault, it disrupts the branch’s daily accounting position and triggers regulatory non-compliance. Mastering this technical discipline—maintaining zero cash shortages while adhering to strict serving-time limits—is what establishes operational excellence in retail banking.

Recru Eg Golden Advice for the Interview

When interviewing for the Teller position across East Cairo branches, the panel will evaluate your honesty, risk-awareness, and composure under pressure. Do not focus solely on how fast you can count money. Demonstrate your understanding of SOP Adherence and Counterfeit Verification. If presented with a situational scenario where a customer is in a rush and demands an immediate large cash deposit right before closing, outline your structured response: “I would maintain a calm, polite demeanor, but I would never bypass security controls to save time. I would systematically run the bills through the counterfeit detector, verify the customer’s account credentials and signature on the system, and confirm the transaction according to standard AML procedures. My primary responsibility is ensuring a zero-shortage balancing sheet and protecting the bank from operational fraud.”

Frequently Asked Questions (FAQ)

Q: Are fresh graduates eligible to apply for this Teller role at CIB?
A: Yes, CIB explicitly accepts candidates with 0 to 2 years of experience, making this an ideal entry-level opening for recent graduates with relevant commercial degrees.

Q: What academic qualifications are required for this position?
A: Applicants must hold a Bachelor’s degree in Commerce, Business Administration, Accounting, or an equivalent commercial discipline.

Q: Which geographic territories are covered by this vacancy?
A: This position is actively recruiting to staff branch networks across the Heliopolis, Nasr City, and New Cairo areas.

Job details

Job type
Full-time
Date Posted
2 weeks ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

Personal Banker | CIB – Sheikh Zayed & 6th of October

Sheikh Zayed & 6th of October, Giza, Egypt

Commercial International Bank CIB Egypt

2 weeks ago

Full-time

Negotiable

Full job description

Launch your retail banking career with Commercial International Bank (CIB) as a Personal Banker across Sheikh Zayed and 6th of October City. Drive high-value retail asset and liability growth, deliver superior client advisory, and master digital banking offloading at Egypt’s...

Core Responsibilities

Target Attainment & Portfolio Growth: Achieve and exceed branch sales targets across both assets (loans, credit cards) and liabilities (deposits, CDs, TDs) through walk-in conversions and new-to-bank (NTB) client acquisition.
Account Opening & System Onboarding: Execute the end-to-end customer account opening lifecycle, including accurate data entry, profile setup, and operational verification on core banking systems.
Inflow/Outflow Monitoring: Track customer cash inflows and outflows proactively, investigating unexpected transactional patterns to maintain relationship quality and protect bank liquidity.
Digital Offloading Strategy: Educate branch clients on alternative digital banking channels (mobile app, online banking, ATMs) to reduce physical branch congestion and enhance service efficiency.
Service Level & TAT Adherence: Ensure every customer interaction meets CIB’s customer experience standards, managing serving times, resolving complaints, and maintaining strict SLA benchmarks.
Daily Sales Reporting & Compliance: Prepare Daily Sales Reports (DSR) to track performance against assigned budgets while adhering strictly to Central Bank of Egypt (CBE) and Anti-Money Laundering (AML) regulations.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s degree in Commerce, Business Administration, Accounting, or an equivalent commercial discipline.
Experience Level: Open to entry-level professionals and fresh graduates with 0 to 1 year of experience.
Product Knowledge (Asset): Foundational knowledge of retail banking products and services (Time Deposits, Certificates of Deposit, lending facilities) is considered a strong asset.
Linguistic Capabilities: Excellent command of both English and Arabic languages (spoken and written) for high-level customer consultation and corporate reporting.
Behavioral Competencies: Service-oriented and commercial mindset, with strong communication skills, problem-solving abilities, high operational control, and the resilience to work under pressure.

Technical Edge: Why Inflow/Outflow Tracking & Digital Offloading matters at CIB?

Operating as a Personal Banker at CIB requires balancing aggressive commercial sales targets with advanced retail portfolio analytics. The job explicitly highlights tracking “customers’ inflows and outflows” and executing the “digital offloading strategy.” In affluent residential and commercial hubs like Sheikh Zayed and 6th of October, clients manage significant liquidity across personal and small business accounts. A Personal Banker must monitor cash movement trends on the core banking system to spot early signals of customer attrition or surplus cash. When an unexpected outflow occurs, the banker can intervene immediately with high-yield Certificate of Deposit (CD) structures or asset-backed facilities. Simultaneously, migrating routine cash transactions to digital channels preserves consultation time for high-margin wealth and lending advisory.

Recru Eg Golden Advice for the Interview

When interviewing for the Personal Banker role in the Zayed & October territory, the branch management panel will evaluate your consultative selling strategy and local market understanding. Do not give a generic answer about “being persuasive.” You must demonstrate an understanding of Cross-Selling, Deep-Selling, and Customer Retention. If asked how you would build a deposit pipeline in this specific commercial hub, outline your structured strategy: “I would analyze existing accounts for business owners and affluent individuals in the area, tracking liquidity patterns to identify unallocated funds. Instead of cold-pitching standard accounts, I would prepare needs-based bundles combining high-yield Time Deposits with digital business payroll solutions and premium credit cards, ensuring we maximize our share of wallet while staying 100% compliant with CBE documentation standards.”

Frequently Asked Questions (FAQ)

Q: Which geographic territories are covered by this vacancy?
A: This position is actively recruiting to staff branch networks across the Sheikh Zayed and 6th of October City zones.

Job details

Job type
Full-time
Date Posted
2 weeks ago
Experience
0-1 Year
Industry
Banking/Finance

View job detail

Personal Banker | CIB – Downtown, Shoubra & Giza Areas

Downtown, Cairo, Egypt

Commercial International Bank CIB Egypt

2 weeks ago

Full-time

Negotiable

Full job description

Accelerate your retail banking career with Commercial International Bank (CIB) as a Personal Banker across Downtown, Shoubra, and Giza. Drive high-value retail asset and liability growth, deliver superior client advisory, and master digital banking offloading at Egypt’s leading private bank....

Core Responsibilities

Target Attainment & Portfolio Growth: Achieve and exceed branch sales targets across both assets (loans, credit cards) and liabilities (deposits, CDs, TDs) through walk-in conversions and new-to-bank (NTB) client acquisition.
Account Opening & System Onboarding: Execute the end-to-end customer account opening lifecycle, including accurate data entry, profile setup, and operational verification on core banking systems.
Inflow/Outflow Monitoring: Track customer cash inflows and outflows proactively, investigating unexpected transactional patterns to maintain relationship quality and protect bank liquidity.
Digital Offloading Strategy: Educate branch clients on alternative digital banking channels (mobile app, online banking, ATMs) to reduce physical branch congestion and enhance service efficiency.
Service Level & TAT Adherence: Ensure every customer interaction meets CIB’s customer experience standards, managing serving times, resolving complaints, and maintaining strict SLA benchmarks.
Daily Sales Reporting & Compliance: Prepare Daily Sales Reports (DSR) to track performance against assigned budgets while adhering strictly to Central Bank of Egypt (CBE) and Anti-Money Laundering (AML) regulations.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s degree in Commerce, Business Administration, Accounting, or an equivalent commercial discipline.
Experience Level: Open to entry-level professionals and fresh graduates with 0 to 1 year of experience.
Product Knowledge (Asset): Foundational knowledge of retail banking products and services (Time Deposits, Certificates of Deposit, lending facilities) is considered a strong asset.
Linguistic Capabilities: Excellent command of both English and Arabic languages (spoken and written) for high-level customer consultation and corporate reporting.
Behavioral Competencies: Service-oriented and commercial mindset, with strong communication skills, problem-solving abilities, high operational control, and the resilience to work under pressure.

Technical Edge: Why Inflow/Outflow Tracking & Digital Offloading matters at CIB?

Operating as a Personal Banker at CIB requires balancing aggressive commercial sales targets with advanced retail portfolio analytics. The job explicitly highlights tracking “customers’ inflows and outflows” and executing the “digital offloading strategy.” When managing retail clients, a Personal Banker must monitor cash movement trends on the core banking system. A sudden drop in a client’s regular monthly deposits signals potential customer attrition or financial distress, allowing the banker to proactively intervene with tailored retention products like high-yield Certificates of Deposit (CDs). Furthermore, migrating routine transactional requests (like balance checks or utility payments) to digital channels frees up high-value face-to-face consultation time to cross-sell profitable lending and wealth management facilities, optimizing the branch’s overall Net Banking Income (NBI).

Recru Eg Golden Advice for the Interview

When interviewing for the Personal Banker role at CIB, the branch management panel will test your ability to balance sales drive with consultative problem-solving. Do not give a generic answer about “being persuasive.” You must demonstrate an understanding of Cross-Selling, Deep-Selling, and Customer Retention. If asked how you would handle an existing client seeking to withdraw a large cash sum, outline your structured strategy: “I would first understand the root cause behind the cash outflow in a consultative manner. If they need liquidity for a short-term project, I would introduce a secured personal loan or credit facility against their existing deposits rather than breaking their high-yield CDs. This preserves the bank’s liability base, avoids early redemption penalties for the customer, and achieves my cross-selling target while maintaining strict CBE compliance.”

Frequently Asked Questions (FAQ)

Q: Which geographic areas does this vacancy cover?
A: This position is actively recruiting to staff branch networks across the Downtown Cairo, Shoubra, and Giza areas.

Job details

Job type
Full-time
Date Posted
2 weeks ago
Experience
0-1 Year
Industry
Banking/Finance

View job detail

Teller | CIB – Port Said

Port Said, Egypt

Commercial International Bank CIB Egypt

2 weeks ago

Full-time

Negotiable

Full job description

Launch your retail banking career with Commercial International Bank (CIB) as a Teller at the Port Said Branch. Execute daily high-volume cash transactions, manage ATM operations, and deliver superior customer service while ensuring absolute Central Bank compliance. Core Responsibilities Counter...

Core Responsibilities

Counter & Cash Operations: Process daily cash and non-cash transactions accurately, maintaining an absolute zero cash shortage or excess at the counter.
ATM Administration: Perform daily ATM operational tasks, including preparing proof sheets, managing on-site machine replenishment, handling captured cards, and reporting technical malfunctions.
Cash Balancing & Reconciliation: Investigate discrepancies in cash balancing and security items by following standard scrutiny and branch Standard Operating Procedure (SOP) manuals.
Fraud Detection & AML Compliance: Inspect banknotes, cheques, and customer identities meticulously for counterfeits or fraud, adhering strictly to Central Bank of Egypt (CBE) and Anti-Money Laundering (AML) regulations.
Digital Migration & Cross-Selling: Introduce alternative digital banking channels to reduce branch footfall, and identify customer needs to cross-sell retail banking products without compromising service speed.
Service Level Standards: Adhere to bank benchmarks regarding average waiting and serving times, escalating complex operational issues directly to the Head Teller or Operations Supervisor.

Required Qualifications

Academic Standing: Must hold an accredited Bachelor’s degree in Commerce, Business Administration, Accounting, or an equivalent commercial qualification.
Experience Level: Open to fresh graduates and early-career professionals with 0 to 2 years of relevant experience.
Linguistic Capabilities: Good command of both English and Arabic (spoken and written) for customer communication and banking system entries.
Technical Skills: Adept in using basic computer applications, including Microsoft Office, web tools, and corporate email systems.
Behavioral Competencies: Process-oriented and service-driven mindset with strong problem-solving, communication, and time-management skills to thrive under pressure.

Technical Edge: Why End-of-Day Balancing & Counterfeit Detection matters at CIB?

Operating as a Teller at a major financial institution like CIB requires absolute procedural precision within core banking systems. The role goes far beyond rapid cash counting; it is an active risk control function. Tellers are the frontline defense against financial loss, responsible for identifying counterfeit currency, verifying forged signatures, and balancing the cash drawer with the daily settlement sheet before closing the branch. If a teller accepts an invalid cheque or miscalculates cash shipments to the central vault, it disrupts the branch’s daily accounting position and triggers regulatory non-compliance. Mastering this technical discipline—maintaining zero cash shortages while adhering to strict serving-time limits—is what establishes operational excellence in retail banking.

Recru Eg Golden Advice for the Interview

When interviewing for the Teller position at CIB Port Said Branch, the panel will evaluate your honesty, risk-awareness, and composure under pressure. Do not focus solely on how fast you can count money. Demonstrate your understanding of SOP Adherence and Counterfeit Verification. If presented with a situational scenario where a customer is in a rush and demands an immediate large cash deposit right before closing, outline your structured response: “I would maintain a calm, polite demeanor, but I would never bypass security controls to save time. I would systematically run the bills through the counterfeit detector, verify the customer’s account credentials and signature on the system, and confirm the transaction according to standard AML procedures. My primary responsibility is ensuring a zero-shortage balancing sheet and protecting the bank from operational fraud.”

Frequently Asked Questions (FAQ)

Q: Are fresh graduates eligible to apply for this Teller role at CIB?
A: Yes, CIB explicitly welcomes entry-level applicants and fresh graduates with 0 to 2 years of experience holding a relevant degree.

Q: Where is this position physically located?
A: This full-time, day-job role is based on-site at the CIB Port Said Branch located in Port Said City, Egypt.

Job details

Job type
Full-time
Date Posted
2 weeks ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

Corporate Banking Specialist | CIB

Giza, Egypt

Commercial International Bank CIB Egypt

2 weeks ago

Full-time

Negotiable

Full job description

Advance your corporate finance career with Commercial International Bank (CIB) as a Corporate Banking Specialist at the Giza Head Office. Manage high-value corporate client facilities, execute critical portfolio transactions, and ensure seamless credit compliance for Egypt’s leading private bank. Core...

Core Responsibilities

Corporate Account Management: Maintain updated records of client facility structures, terms and conditions, pricing, fees, and commissions to ensure accurate servicing across all assigned accounts.
Daily Position & Balance Monitoring: Monitor customer credit positions daily against approved limits, initiating required transfers and bookings to cover overdrawn accounts in line with facility documentation.
Credit Referral & Authority Matrix Routing: Receive operational credit referrals from branch networks, assessing validity and escalating to appropriate approving bodies per the bank’s authority matrix.
Financial Reporting & Tracking: Generate essential corporate portfolio reports, including Outstanding Direct & Contingent facilities, FS Loan Loss, FCY Tracking, and Foreign Currency Sold statements.
Credit Restructuring Support: Process line-restructuring memos to accommodate client operational requests within their approved limits while coordinating with back-office units to ensure fast Turnaround Time (TAT).
Regulatory & CBE Compliance: Adhere strictly to Central Bank of Egypt (CBE) regulations, banking laws, Anti-Money Laundering (AML) standards, and CIB’s internal Credit Policy Guide.

Required Qualifications

Academic Standing: Must hold an accredited Bachelor’s degree in Commerce, Business Administration, Economics, Accounting, or an equivalent commercial discipline.
Experience Level: Open to fresh graduates and junior professionals with 0 to 2 years of experience (prior exposure to banking operations is considered a strong added value).
Linguistic Proficiency: Excellent command of English and Arabic (spoken and written); proficiency in a third language is considered a plus.
Technical & Analytical Skills: Strong computer literacy, analytical capabilities, and high organizational skills to manage complex corporate data and financial reports.
Workplace Resilience: Demonstrated ability to work under tight corporate deadlines, manage time effectively, and collaborate across diverse internal bank departments.

Technical Edge: Why Direct & Contingent Facility Tracking matters in Corporate Banking?

Operating within CIB’s Corporate Banking division requires understanding the structural differences between funded (Direct) and non-funded (Contingent) credit facilities. Direct credit involves immediate liquidity outlays (such as overdrafts and term loans), while contingent facilities involve off-balance-sheet commitments like Letters of Credit (LCs) and Letters of Guarantee (LGs). A Corporate Banking Specialist must meticulously track both categories alongside Foreign Currency (FCY) exposures. If a specialist miscalculates an overdrawn limit or misroutes an operational referral on a multimillion-pound line, the bank faces capital adequacy discrepancies and audit penalties under Central Bank of Egypt (CBE) directives. Mastering real-time portfolio monitoring and authority matrix escalations ensures corporate clients maintain uninterrupted operational liquidity while protecting the bank’s capital reserves.

Recru Eg Golden Advice for the Interview

When interviewing for the Corporate Banking Specialist position at CIB, the assessment panel will evaluate your grasp of credit administration and cross-departmental coordination. Do not give a generic answer about “customer service.” You must demonstrate an understanding of Credit Limits, Overdraft Coverages, and the CBE Regulatory Matrix. If asked how you would handle an assigned corporate client whose account is unexpectedly overdrawn beyond their approved limit, outline your structured workflow: “I would first review the client’s facility agreement to verify available sub-limits or secondary lines that can be utilized to cover the overrun. Next, I would check if any pending incoming transfers or FCY conversions exist on the system. If an exception approval is required, I would prepare a formal credit memo with full documentation and route it immediately through the designated authority matrix, keeping the relationship manager updated to ensure zero operational delay for the client.”

Frequently Asked Questions (FAQ)

Q: Are fresh graduates eligible to apply for this Corporate Banking Specialist role?
A: Yes, CIB explicitly considers entry-level applicants and fresh graduates with 0 to 2 years of experience, particularly those with an academic foundation in Commerce, Economics, Finance, or Accounting.

Q: What is the primary difference between Retail Banking and Corporate Banking operations?
A: Corporate Banking deals exclusively with large enterprises and commercial entities, requiring the management of complex, multi-tiered credit facilities, trade finance instruments (LCs/LGs), syndicated loans, and foreign currency transactions.

Q: Where is this position physically located?
A: This full-time, day-job role is based at CIB’s Giza Head Office located in the Nile Tower Building, Charles De Gaulle Street, Giza, Egypt.

Job details

Job type
Full-time
Date Posted
2 weeks ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

Payroll Personal Banker (Outsourced) | CIB – Hurghada & Port Said

Egypt

Commercial International Bank CIB Egypt

2 weeks ago

Full-time

Negotiable

Full job description

Launch your commercial banking career with Commercial International Bank (CIB) as an Outsourced Payroll Personal Banker covering Hurghada and Port Said. Drive corporate payroll onboarding, execute high-volume cross-selling of cards and loans, and deliver seamless client solutions. Core Responsibilities Payroll...

Core Responsibilities

Payroll Account Onboarding: Collect mandatory documentation directly from corporate client employees to open payroll accounts swiftly and accurately in full alignment with bank policies.
Cross-Selling & Portfolio Penetration: Present and aggressively cross-sell retail banking products (Credit Cards, Personal Loans) to new and existing corporate payroll employees to maximize product penetration.
Corporate Relationship Management: Develop and maintain strong working relationships with partner companies and their staff, ensuring high service satisfaction and long-term retention.
Customer Inquiry Resolution: Resolve customer complaints and operational service issues promptly to maintain strong, lasting relationships within the assigned payroll segment.
Sales Tracking & Compliance: Attend regular pipeline review meetings to track daily, weekly, and monthly targets while strictly complying with Central Bank of Egypt (CBE) and Anti-Money Laundering (AML) regulations.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s degree in Commerce, Business Administration, Accounting, or an equivalent commercial field.
Experience Level: Open to entry-level candidates and fresh graduates with 0 to 1 year of relevant commercial or banking experience.
Employment Arrangement: Acknowledge that this position is an “Outsourced” role within the Payroll Acquisition Channels department.
Linguistic Proficiency: Good command of both English and Arabic languages (written and spoken) for corporate communications and paperwork.
Sales & Commercial Acumen: Demonstrate basic selling skills, strong interpersonal communication, relationship-building capabilities, and a solid understanding of retail banking products.

Technical Edge: Why B2B2C Payroll Onboarding & Product Penetration matters at CIB?

Operating within CIB’s Payroll Acquisition Channels requires mastering a strategic B2B2C (Business-to-Business-to-Consumer) sales model. An outsourced Payroll Personal Banker is the critical bridge between a corporate partnership and individual retail revenue. Simply opening a corporate employee’s payroll account produces minimal net interest income; the real profitability comes from high-velocity Cross-Selling. An effective banker analyzes the incoming payroll tier of the client’s workforce to pitch tailored unsecured loans or revolving credit cards at the exact moment of account opening. Mastering this swift onboarding workflow—while ensuring 100% KYC (Know Your Customer) and AML compliance on high-volume batches—is what fuels CIB’s retail deposit base and asset portfolio.

Recru Eg Golden Advice for the Interview

When interviewing for the Payroll Personal Banker role at CIB, the recruitment panel will test your cross-selling instincts and your ability to manage corporate client sites under pressure. Do not give a generic answer about “being friendly.” You must demonstrate an understanding of Needs-Based Bundling and Batch Onboarding. If asked how you would handle opening payroll accounts for 100 new employees at a hotel in Hurghada or a logistics firm in Port Said, outline your structured workflow: “I would coordinate with the company’s HR department in advance to collect pre-filled application forms and verified National IDs. During the physical onboarding day, I would handle account verification efficiently and use that touchpoint to assess each employee’s financial needs—pitching pre-approved credit cards or salary advance loans tailored to their income bracket while ensuring complete AML documentation.”

Frequently Asked Questions (FAQ)

Q: Are fresh graduates eligible to apply for this CIB Payroll role?
A: Yes, this position is designed for entry-level professionals and fresh graduates possessing 0 to 1 year of relevant experience in commerce, business, or retail sales.

Q: What does the “Outsourced” designation mean for this position?
A: You will operate as the frontline representative of CIB’s payroll acquisition services, while your official employment contract and HR administration are managed through a specialized third-party partner agency.

Q: What geographic areas does this vacancy specifically target?
A: This role is dedicated to managing corporate payroll clients and branch onboarding across the Hurghada (Red Sea) and Port Said regions.

Job details

Job type
Full-time
Date Posted
2 weeks ago
Experience
0-1 Year
Industry
Banking/Finance

View job detail

Teller | CIB – Banha

Banha, Qalyubia, Egypt

Commercial International Bank CIB Egypt

2 weeks ago

Full-time

Negotiable

Full job description

Launch your retail banking career with Commercial International Bank (CIB) as a Teller at the Banha Branch in Qalubia. Act as the vital front-line face of the bank, executing high-volume cash transactions, managing ATM operations, and delivering superior customer service...

Core Responsibilities

Cash Counter Operations: Process all cash and non-cash counter transactions accurately and in alignment with set objectives, maintaining an absolute zero cash shortage or excess at the counter.
ATM Management & Custody: Execute end-to-end ATM functions, including preparing daily proof sheets, handling captured cards, managing on-site machine replenishment, and reporting hardware malfunctions.
Reconciliation & Error Scrutiny: Investigate discrepancies in balancing and reconciliation of cash and security items following strict branch Standard Operating Procedure (SOP) manuals.
Counterfeit Detection & AML Compliance: Check thoroughly for counterfeit banknotes, fraudulent cheques, and forged identities, ensuring full compliance with Central Bank of Egypt (CBE) and Anti-Money Laundering (AML) regulations.
Digital Migration & Cross-Selling: Educate customers on alternative digital banking channels to streamline branch traffic, while identifying cross-selling opportunities based on customer needs to contribute to branch KPIs.
Service Level Standards: Adhere strictly to bank benchmarks for average waiting and serving times, handling customer inquiries efficiently and escalating complex operational issues to the Head Teller or Operations Supervisor.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s degree in Commerce, Business Administration, Accounting, or an equivalent commercial field.
Experience Level: Open to entry-level candidates and fresh graduates with 0 to 2 years of relevant professional experience.
Linguistic Proficiency: Good command of both English and Arabic languages (spoken and written) for clear communication and system navigation.
Software Literacy: Adept in using basic computer applications, including Microsoft Office, internet tools, and corporate email.
Behavioral Competencies: Process-oriented and service-oriented mindset, with strong problem-solving, communication, and interpersonal skills to handle pressure at the counter.

Technical Edge: Why End-of-Day Balancing & Counterfeit Detection matters at CIB?

Operating as a front-line Teller at a major financial institution like CIB requires absolute procedural precision within core banking systems. The role goes far beyond rapid cash counting; it is an active risk control function. Tellers are the frontline defense against financial loss, responsible for identifying counterfeit currency, verifying forged signatures, and balancing the cash drawer with the daily settlement sheet before closing the branch. If a teller accepts an invalid cheque or miscalculates cash shipments to the central vault, it disrupts the branch’s daily accounting position and triggers regulatory non-compliance. Mastering this technical discipline—maintaining zero cash shortages while adhering to strict serving-time limits—is what establishes operational excellence in retail banking.

Recru Eg Golden Advice for the Interview

When interviewing for the Teller position at CIB Banha Branch, the panel will evaluate your honesty, risk-awareness, and composure under pressure. Do not focus solely on how fast you can count money. Demonstrate your understanding of SOP Adherence and Counterfeit Verification. If presented with a situational scenario where a customer is in a rush and demands an immediate large cash deposit right before closing, outline your structured response: “I would maintain a calm, polite demeanor, but I would never bypass security controls to save time. I would systematically run the bills through the counterfeit detector, verify the customer’s account credentials and signature on the system, and confirm the transaction according to standard AML procedures. My primary responsibility is ensuring a zero-shortage balancing sheet and protecting the bank from operational fraud.”

Frequently Asked Questions (FAQ)

Q: Are fresh graduates eligible to apply for this Teller position at CIB?
A: Yes, CIB explicitly accepts candidates with 0 to 2 years of experience, making this an ideal entry-level opening for recent graduates with relevant commercial degrees.

Q: What academic degrees are accepted for this role?
A: Applicants must hold a Bachelor’s degree in Commerce, Business Administration, Accounting, or an equivalent qualification.

Q: Where is this position located?
A: This full-time, day-job front-line role is based on-site at the CIB Banha Branch located in the Qalubia Governorate, Egypt.

Job details

Job type
Full-time
Date Posted
2 weeks ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

Call Center Representative (digibank) | QNB Egypt

Giza, Egypt

QNB Egypt

3 weeks ago

Full-time

Negotiable

Full job description

Launch your digital banking career with QNB Egypt as a Call Center Representative for the “digibank” platform in Giza. Deliver seamless digital support, resolve complex customer requests, and drive cross-selling for one of the region’s leading financial powerhouses. Core Responsibilities...

Core Responsibilities

Digital Banking Support: Handle incoming inquiries, requests, and troubleshooting tickets for QNB’s digibank channels, ensuring rapid and accurate customer resolution.
Cross-Selling & Referrals: Proactively position banking products and services to clients and non-clients, scheduling network appointments and routing high-value leads to head office departments.
System Documentation & Call Logging: Meticulously document all customer interactions, complaints, and technical inquiries into core contact center and CRM platforms.
Issue Escalation & Campaign Management: Identify recurring technical or transactional issues, escalate complex cases to Team Leaders, and manage high-volume queue surges during major marketing campaigns.
Regulatory & AML Compliance: Adhere strictly to Permanent Supervision, Anti-Money Laundering (AML), and Operational Risk guidelines, ensuring full compliance with Central Bank of Egypt (CBE) regulations.
Team Leadership Support: Assist in guiding team members and step up to support or cover Team Leader responsibilities during high-volume periods or absences.

Required Qualifications

Academic Standing: Must hold an accredited Bachelor’s degree specifically in Marketing, Business Administration, or Commerce.
Graduation Cohort: Open to Fresh Graduates from the academic classes of 2024, 2025, and 2026.
Experience Level: Requires 0 to 2 years of relevant experience in customer service, call centers, or banking operations.
Communication & Service Skills: Strong verbal communication, active listening, and interpersonal skills to handle diverse customer segments under pressure.
Problem-Solving Agility: Ability to troubleshoot digital banking inquiries, navigate CRM systems, and maintain composure in a fast-paced environment.

Technical Edge: Why digibank Integration & First-Contact Resolution matters at QNB?

Operating within QNB Egypt’s “digibank” support team bridges modern FinTech user experience with traditional banking controls. Digital banking platforms—such as mobile wallets, instant payment networks (IPN/InstaPay), and online banking portals—operate in real time. When a customer calls regarding a failed digital transfer, a biometric login glitch, or an OTP authentication block, an agent cannot simply provide a generic script. They must understand the underlying transactional flow on the core banking system to diagnose whether the issue stems from an API timeout, daily transaction limits, or an AML security flag. Combining rapid technical troubleshooting with strict KYC protocols ensures the bank maintains high digital customer retention while preventing fraud across its online channels.

Recru Eg Golden Advice for the Interview

When interviewing for the digibank Call Center Representative role at QNB, the hiring panel will test your digital product awareness and troubleshooting logic under pressure. Do not give a generic answer about “being patient on the phone.” You must demonstrate an understanding of Digital Banking Problem Diagnosis and Cross-Selling. If asked how you would handle an angry customer unable to execute a transfer on the digibank mobile app, outline your structured workflow: “I would first empathize and de-escalate the customer’s frustration, then verify their identity through mandatory banking security questions. Next, I would check the transaction logs to determine if the error was due to an app update, daily limit threshold, or backend server delay. Once resolved, I would guide the user through the app interface to prevent recurring errors and identify opportunities to introduce them to additional digital features like automated bill payments or e-wallets.”

Frequently Asked Questions (FAQ)

Q: Which graduation years are eligible to apply for this role?
A: This position is open to fresh graduates from the academic classes of 2024, 2025, and 2026 holding a relevant Bachelor’s degree.

Q: What degrees are accepted for this position?
A: Applicants must hold a Bachelor’s degree specifically in Marketing, Business Administration, or Commerce.

Q: Where is this position located?
A: This full-time banking contact center role is based on-site at QNB Egypt operations in Giza (Al Jizah), Egypt.

Job details

Job type
Full-time
Date Posted
3 weeks ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

Call Center Representative | QNB Egypt

Giza, Egypt

QNB Egypt

3 weeks ago

Full-time

Negotiable

Full job description

Launch your banking career as the primary point of contact for QNB Egypt in Giza. Deliver elite financial customer service, resolve complex inquiries, and drive revenue through strategic cross-selling within a fast-paced corporate contact center environment. Core Responsibilities Inbound Resolution: Handle...

Core Responsibilities

Inbound Resolution: Handle all incoming calls from QNB clients and non-clients, responding accurately to inquiries and providing comprehensive product and service information.
Cross-Selling & Referrals: Proactively identify customer needs to cross-sell banking products, setting necessary branch appointments and sending qualified referrals to the network and head office.
System Documentation: Document all call information, customer requests, and complaints flawlessly into the relevant contact center CRM systems.
Complaint Management & Escalation: Answer and process complex client complaints according to strict contact center protocols, identifying significant systemic issues and escalating them to the Team Leader.
Compliance & Risk Mitigation: Ensure the absolute correct implementation of Permanent Supervision, Anti-Money Laundering (AML), and Operational Risk guidelines during every customer interaction.
Leadership Support: Assist the Customer Service Team Leader in providing guidance to team members, suggesting service enhancements, and acting as a direct replacement during their unavailability.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s Degree specifically in Marketing, Business Administration, or Commerce.
Graduation Cohort: Exclusively open to highly motivated fresh graduates from the academic classes of 2024, 2025, and 2026.
Experience Level: Ideal for entry-level candidates with 0 years of experience, up to junior professionals with a maximum of 2 years of experience in the related customer service field.
Operational Agility: Must demonstrate the absolute ability to handle high-volume queuing needs during crises, covering shortages, or executing massive outbound marketing campaigns.
Linguistic & Technical Skills: Exhibit fluency in banking communications and possess a strong foundational ability to navigate complex computer and telephony environments.

Technical Edge: Why AML Compliance & First Call Resolution matters at QNB?

Handling inbound calls for a major multinational bank like QNB goes far beyond basic retail support; it is an exercise in hardcore financial risk management. The job explicitly requires adhering to “Compliance and Money Laundering” and “Operational Risk” guidelines. When an agent receives a call to unblock a frozen account or execute a high-value transfer, they are the bank’s first line of defense against cyber fraud and financial crimes. The agent must flawlessly execute strict KYC (Know Your Customer) authentication protocols on the telephony system before assisting the client. Mastering the technical transition between rigorous security authentication and rapid First Call Resolution (FCR) is what prevents operational bottlenecks and protects the bank’s massive financial assets.

Recru Eg Golden Advice for the Interview

When interviewing for this Call Center role at QNB, the hiring panel will aggressively test your ability to handle emotional clients while maintaining strict central bank compliance. Do not give a generic answer like “I will apologize and listen.” You must demonstrate the “Secure Resolution Workflow.” If asked how you would handle an angry customer whose credit card was declined internationally, outline your exact steps. Tell the interviewer: “First, I would use active empathy to de-escalate the frustration. However, before discussing any financial data, I would strictly authenticate their identity using QNB’s KYC protocols. Once verified, I would use the telephony CRM to trace the specific decline error code—such as an unflagged travel restriction—resolve it instantly on the system, and then immediately cross-sell a travel insurance product to turn a negative experience into banking revenue.” Proving you can balance empathy, security, and sales will instantly secure your acceptance.

Frequently Asked Questions (FAQ)

Q: Are fresh graduates eligible to apply for this QNB Call Center role?
A: Yes, QNB explicitly welcomes fresh graduates. The experience requirement for this role spans from 0 up to 2 years, specifically targeting graduates from the academic classes of 2024, 2025, and 2026.

Q: Do I need a specific university degree to pass the screening for this role?
A: Yes, the official qualifications strictly mandate a Bachelor’s Degree in Marketing, Business Administration, or Commerce to be considered for this intake.

Q: Where is this contact center position physically located?
A: This full-time banking contact center role is physically based out of QNB Egypt’s operations located in Giza (Al Jizah), Egypt.

Job details

Job type
Full-time
Date Posted
3 weeks ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

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