Full job description
Launch your IT career by securing the digital backbone of Cairo’s transit network. Join RDMC as an Application Support Coordinator to manage, troubleshoot, and optimize business-critical enterprise applications and databases that drive massive daily metro line operations. Core Responsibilities Application...
Launch your IT career by securing the digital backbone of Cairo’s transit network. Join RDMC as an Application Support Coordinator to manage, troubleshoot, and optimize business-critical enterprise applications and databases that drive massive daily metro line operations.
Core Responsibilities
Application Deployment & Monitoring: Deploy, configure, integrate, and test critical business applications while continuously monitoring software health and performance to ensure zero service disruption.
Incident Resolution & Troubleshooting: Execute rapid troubleshooting and debugging during UAT and production phases, reacting instantly to high-severity incidents to prevent operational downtime.
Database Execution & Migration: Manage code migrations across environments to maintain synchronization, and execute critical database scripts and extracts using SQL.
Vendor Management & Support: Liaise directly with external software vendors to resolve escalated incidents and ensure strict compliance with technical standards and version control.
User Training & Documentation: Consult with internal stakeholders to identify performance gaps, deliver comprehensive user training sessions, and draft detailed technical guides and process documentation.
Required Qualifications
Academic Standing: Must hold a Bachelor’s degree or be a final-year undergraduate specifically in Computer Science, Information Systems, or a closely related technical field.
Experience Level: Open to highly capable fresh graduates (0 years) up to junior IT professionals with a maximum of 3 years of experience in application analysis or technical support.
Technical Stack: Must demonstrate strong proficiency in writing SQL queries for relational databases (SQL Server, Oracle, MySQL) and advanced capabilities in Microsoft Excel.
Linguistic Proficiency: A strong command of professional business English is strictly mandatory (proficiency in French is considered a strong advantage).
Certifications & Frameworks: Professional certifications in business applications, ERP, or database administration are preferred, alongside a highly desirable familiarity with ITIL frameworks.
Technical Edge: Why SQL & ITIL Frameworks matter in Metro Operations?
Operating the IT infrastructure for a massive transportation network requires moving far beyond basic desktop helpdesk support. The job description highlights troubleshooting “business-critical applications” and proficiency in “SQL query writing.” When a core metro ticketing or scheduling application crashes, the coordinator cannot simply restart a PC; they must dive into the backend database. By writing rapid SQL queries, they extract error logs to identify the exact corrupted data row causing the failure. Furthermore, applying ITIL (Information Technology Infrastructure Library) service management frameworks ensures that when a high-severity incident occurs, the escalation to the external software vendor is documented, tracked, and resolved within strict Service Level Agreements (SLAs), ensuring Cairo’s metro lines remain fully operational.
Recru Eg Golden Advice for the Interview
When interviewing for this Application Support Coordinator role, the technical panel will rigorously test your systematic troubleshooting methodology. Do not give a generic answer like “I will try to fix the code.” You must demonstrate an understanding of UAT (User Acceptance Testing) and Environment Synchronization. If asked how you would deploy a critical software update to a live metro application, explain your strict pipeline approach. Tell the interviewer: “I would never deploy directly to production. I would first deploy the code migration to the staging environment, write SQL queries to verify database integrity, and run a rigorous UAT session with internal stakeholders. Only after formal sign-off would I schedule the production deployment during after-hours to minimize service disruption.” Proving your adherence to safe, structured IT governance will instantly secure your acceptance.
Frequently Asked Questions (FAQ)
Q: Do I need extensive prior IT experience to apply for this role?
A: No, the position is explicitly targeted at entry-level candidates and fresh graduates holding 0 to 3 years of experience in application administration or technical support.
Q: Will I be coding new applications from scratch in this position?
A: No, this is an Application Support and Coordination role. Your primary technical focus will be on deployment, configuration, writing SQL database extracts, managing code migrations, and troubleshooting existing enterprise ERP software rather than writing raw software development code.
Q: Does this role require working outside of standard office hours?
A: Yes. Because metro IT systems must operate continuously, the job description explicitly requires you to remain flexible for after-hours application maintenance, code deployments, or critical emergency support.
Job details
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Job type
Full-time -
Date Posted
4 weeks ago -
Experience
0-1 Year, 1-3 years -
Industry
Transportation & Mobility
Full job description
Launch your corporate tech career with Microsoft’s exclusive 12-month Ignite Internship, specifically designed to empower People with Disabilities (PwD) in Cairo. Diagnose complex cloud issues, master enterprise virtualization, and receive elite mentorship to build a highly competitive edge in the...
Launch your corporate tech career with Microsoft’s exclusive 12-month Ignite Internship, specifically designed to empower People with Disabilities (PwD) in Cairo. Diagnose complex cloud issues, master enterprise virtualization, and receive elite mentorship to build a highly competitive edge in the IT sector.
Core Responsibilities & Learning Paths
Technical Troubleshooting: Provide advanced diagnostic support, active troubleshooting, and step-by-step guidance to enterprise customers and partners utilizing Microsoft cloud products.
Critical Escalation: Diagnose complex system failures, escalate high-priority critical cases, and collaborate seamlessly with cross-functional engineering teams to ensure customer satisfaction.
Cloud Administration: Explore hybrid cloud management by mastering the Azure portal, cloud storage architectures, and secure identity authentication services (including MFA).
Networking & Virtualization: Build hands-on expertise in basic networking protocols (OSI model, VLANs, routing) and enterprise virtualization utilizing Hyper-V, VMWare, and Azure Virtual Machines.
System Security & Monitoring: Monitor enterprise operating systems, implement secure email protocols, and mitigate active cloud attacks under the direct mentorship of senior Microsoft cloud experts.
Required Qualifications
Community Eligibility: This specific Ignite developmental program is strictly and exclusively open to individuals with disabilities (PwD) to foster greater corporate inclusion.
Technical Background: Must possess one of the following: A Bachelor’s degree in CS/IT, prior experience in technical support/IT consulting, or formal certifications in SQL, coding, or software development.
Work Arrangement: Be fully available to commit to a 12-month internship program, operating on a hybrid schedule that requires physical in-office presence in Cairo for 3 days a week.
Growth Mindset: Exhibit a strong passion for learning cloud computing, data analytics, and solving complex problems in a collaborative, inclusive corporate environment.
Technical Edge: Why Virtualization & The OSI Model matter at Microsoft?
Operating as a Technical Support Engineer at Microsoft requires moving past basic desktop troubleshooting into the realm of enterprise infrastructure. The modern IT landscape is entirely driven by Cloud Administration and Virtualization. Your ability to understand the difference between a Type 1 hypervisor (like Hyper-V) and a cloud-hosted Azure Virtual Machine is critical when diagnosing a customer’s hybrid-cloud failure. Furthermore, mastering the OSI model and IP routing allows an engineer to precisely isolate whether a client’s server outage is caused by a localized VLAN misconfiguration or an Azure portal authentication block. Grasping this hybrid infrastructure is exactly what transforms an intern into a high-tier Microsoft cloud support specialist.
Recru By Egyincs Golden Advice for the Interview
When interviewing for the Microsoft Ignite program, you must prove your technical problem-solving methodology. Hiring managers won’t expect you to know every Azure protocol, but they will heavily test your diagnostic logic. If asked how to troubleshoot a server that cannot connect to the internet, do not just say “I will check the router.” Use the OSI Model approach to structure your answer. Explain that you would start at Layer 1 (checking physical/virtual network adapters), move to Layer 3 (running ping or tracert to test IP routing), and finally Layer 7 (checking DNS or firewall port blocks). Proving that you systematically isolate a technical fault using standard IT frameworks will instantly show the Microsoft mentors that you have the analytical mindset required for enterprise support.
Frequently Asked Questions (FAQ)
Q: Is the Microsoft Ignite Internship open to everyone?
A: No. The Ignite Program is an exclusive developmental initiative strictly tailored for People with Disabilities (PwD). Candidates outside this community are encouraged to apply to other standard roles on the regular Microsoft careers page.
Q: What is the duration and working model of this internship?
A: The internship is a comprehensive 12-month program. It operates on a hybrid work model, requiring participants to be present in the Microsoft Cairo office for exactly 3 days a week.
Q: Do I need a Computer Science degree to apply for this technical support track?
A: A Computer Science or IT degree is highly preferred but not strictly mandatory. You are fully eligible to apply if you possess either prior practical experience in tech support/IT consulting, or hold recognized certifications in SQL, coding, or development.
Job details
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Job type
Internship, People with Disabilities -
Date Posted
2 months ago -
Experience
0-1 Year -
Industry
Software Development
