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Campaign Execution & Event Management: Plan and organize product marketing campaigns, events, and activations, including booth design, promotional materials, and event logistics to improve AAIB brand positioning.

Agency & Supplier Workflow: Prepare creative briefs for external agencies, handle daily workflows with suppliers, and ensure strict adherence to project delivery dates and marketing budgets.

Branch Branding & Digital Screens: Update and maintain physical and digital marketing collaterals across branches, including internal signage, posters, ATM displays, and Qmatic video content.

Market Research & Mapping: Conduct rigorous market research to select high-quality service providers, map competitors’ advertising elements, and collaborate with Research Agencies to elevate customer satisfaction and product marketing.

Compliance & Network Expansion: Ensure all marketing initiatives receive necessary internal approvals adhering to bank policies, and participate in site inspections with the network expansion committee to choose and budget new branch locations.

Academic Standing: Must hold a recognized Bachelor’s degree in Marketing, Mass Communication, Business Administration, or a closely related discipline.

Experience Level (Officer): Open to fresh graduates (0 years) up to junior professionals with 3 years of experience in the marketing field.

Experience Level (Senior Officer): Requires 3 to 7 years of proven marketing experience, specifically including knowledge of the Banking and Financial industries.

Technical Knowledge: Must possess proven skills in executing marketing campaigns, managing branch-level activities, and understanding physical production materials and techniques. (An IT and Digital background is considered a plus).

Linguistic & Software Skills: Exhibit an excellent command of both English and Arabic languages, excellent presentation and writing skills, and a strong command of MS Office applications.

Corporate Expertise Application: Utilize a minimum of three years of prior professional experience to drive high-level operational efficiency and strategic business objectives within the bank.

Documented Experience Verification: Provide formal, authenticated experience certificates from previous employers to validate your professional tenure and ensure compliance with internal HR onboarding protocols.

Corporate Governance & Compliance: Strictly adhere to the National Bank of Egypt’s internal governance policies, specifically ensuring absolute, transparent compliance with the bank’s anti-nepotism (Relatives Policy) framework.

Professional Value Delivery: Leverage your higher education background and accumulated market expertise to add immediate, measurable value to NBE’s corporate and financial operations.

Academic Standing: Must hold a recognized Higher Education certificate, specifically a Bachelor’s degree or its exact official equivalent.

Experience Threshold: Must possess a proven professional track record with a strictly enforced minimum of 3 years or more of practical work experience.

Experience Documentation: All claimed years of experience must be officially documented and verified with stamped experience certificates from previous employers (each certificate must cover a minimum duration of 6 months).

Strict Anti-Nepotism Policy: Applicants must NOT have blood relatives (أقارب نسب) at the bank up to the 3rd degree (Parents, Grandparents, Siblings, Uncles/Aunts, Nieces/Nephews) or in-laws (أقارب مصاهرة) up to the 2nd degree (Spouse’s Parents, Spouse’s Siblings).

Inbound Support: Receive continuous inbound calls from the official BMW hotline, greeting customers warmly to ensure a premium, empathetic, and professional interaction at all times.

Complaint Resolution: Carefully ascertain the root cause of the customer’s problem, handle complaints efficiently, and follow up relentlessly with relevant technical and aftersales departments to guarantee resolution.

Data Classification: Categorize and log all customer complaints and inquiries accurately, providing crucial raw data to be analyzed by the Voice of the Customer (VOC) team.

Product Knowledge: Respond promptly and accurately to complex customer questions and inquiries regarding BMW and MINI products, services, and aftersales maintenance schedules.

Compliance & Etiquette: Strictly adhere to internal communication procedures, privacy guidelines, and corporate policies to consistently provide elite-level, professional customer support.

Academic Standing: Must hold a recognized Bachelor’s degree from an accredited university (open to various academic disciplines).

Experience Level: Ideal for candidates possessing 1 up to 5 years of proven experience in customer service, contact centers, or client relations.

Technical Proficiency: Must be an excellent user of Microsoft Office applications for daily reporting and customer data entry tasks.

Communication Skills: Demonstrate excellent verbal communication skills, flawless professional phone etiquette, and a deeply customer-oriented mindset.

Operational Resilience: Exhibit the psychological resilience and agility required to maintain a positive attitude and solve problems efficiently while working under continuous call-volume pressure.