Showing 21–30 of 76 results

Call Center Representative | QNB Egypt

Giza, Egypt

QNB Egypt

2 months ago

Full-time

Negotiable

Full job description

Launch your banking career as the primary point of contact for QNB Egypt in Giza. Deliver elite financial customer service, resolve complex inquiries, and drive revenue through strategic cross-selling within a fast-paced corporate contact center environment. Core Responsibilities Inbound Resolution: Handle...

Core Responsibilities

Inbound Resolution: Handle all incoming calls from QNB clients and non-clients, responding accurately to inquiries and providing comprehensive product and service information.
Cross-Selling & Referrals: Proactively identify customer needs to cross-sell banking products, setting necessary branch appointments and sending qualified referrals to the network and head office.
System Documentation: Document all call information, customer requests, and complaints flawlessly into the relevant contact center CRM systems.
Complaint Management & Escalation: Answer and process complex client complaints according to strict contact center protocols, identifying significant systemic issues and escalating them to the Team Leader.
Compliance & Risk Mitigation: Ensure the absolute correct implementation of Permanent Supervision, Anti-Money Laundering (AML), and Operational Risk guidelines during every customer interaction.
Leadership Support: Assist the Customer Service Team Leader in providing guidance to team members, suggesting service enhancements, and acting as a direct replacement during their unavailability.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s Degree specifically in Marketing, Business Administration, or Commerce.
Graduation Cohort: Exclusively open to highly motivated fresh graduates from the academic classes of 2024, 2025, and 2026.
Experience Level: Ideal for entry-level candidates with 0 years of experience, up to junior professionals with a maximum of 2 years of experience in the related customer service field.
Operational Agility: Must demonstrate the absolute ability to handle high-volume queuing needs during crises, covering shortages, or executing massive outbound marketing campaigns.
Linguistic & Technical Skills: Exhibit fluency in banking communications and possess a strong foundational ability to navigate complex computer and telephony environments.

Technical Edge: Why AML Compliance & First Call Resolution matters at QNB?

Handling inbound calls for a major multinational bank like QNB goes far beyond basic retail support; it is an exercise in hardcore financial risk management. The job explicitly requires adhering to “Compliance and Money Laundering” and “Operational Risk” guidelines. When an agent receives a call to unblock a frozen account or execute a high-value transfer, they are the bank’s first line of defense against cyber fraud and financial crimes. The agent must flawlessly execute strict KYC (Know Your Customer) authentication protocols on the telephony system before assisting the client. Mastering the technical transition between rigorous security authentication and rapid First Call Resolution (FCR) is what prevents operational bottlenecks and protects the bank’s massive financial assets.

Recru Eg Golden Advice for the Interview

When interviewing for this Call Center role at QNB, the hiring panel will aggressively test your ability to handle emotional clients while maintaining strict central bank compliance. Do not give a generic answer like “I will apologize and listen.” You must demonstrate the “Secure Resolution Workflow.” If asked how you would handle an angry customer whose credit card was declined internationally, outline your exact steps. Tell the interviewer: “First, I would use active empathy to de-escalate the frustration. However, before discussing any financial data, I would strictly authenticate their identity using QNB’s KYC protocols. Once verified, I would use the telephony CRM to trace the specific decline error code—such as an unflagged travel restriction—resolve it instantly on the system, and then immediately cross-sell a travel insurance product to turn a negative experience into banking revenue.” Proving you can balance empathy, security, and sales will instantly secure your acceptance.

Frequently Asked Questions (FAQ)

Q: Are fresh graduates eligible to apply for this QNB Call Center role?
A: Yes, QNB explicitly welcomes fresh graduates. The experience requirement for this role spans from 0 up to 2 years, specifically targeting graduates from the academic classes of 2024, 2025, and 2026.

Q: Do I need a specific university degree to pass the screening for this role?
A: Yes, the official qualifications strictly mandate a Bachelor’s Degree in Marketing, Business Administration, or Commerce to be considered for this intake.

Q: Where is this contact center position physically located?
A: This full-time banking contact center role is physically based out of QNB Egypt’s operations located in Giza (Al Jizah), Egypt.

Job details

Job type
Full-time
Date Posted
2 months ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

Telesales Agent (Outsourced) | QNB Egypt

New Cairo City, Egypt

QNB Egypt

2 months ago

Full-time

Negotiable

Full job description

Launch your financial sales career with QNB Egypt as an Outsourced Telesales Agent across New Cairo and Giza. Drive the bank’s retail revenue through high-volume outbound calling, expertly matching QNB’s financial products to client needs while maintaining strict banking compliance....

Core Responsibilities

Outbound Sales Generation: Proactively search for new business opportunities by executing high-volume outbound calls (and occasional physical visits) to present QNB’s financial products to prospective clients.
Client Onboarding & Documentation: Initiate new customer accounts efficiently and ensure the timely, accurate delivery of all required financial documents to maintain pristine bank records.
Sales Reporting & Tracking: Prepare detailed sales reports for the Telesales Supervisor and attend regular performance meetings to review daily, weekly, and monthly progress on goals.
Regulatory Compliance: Comply strictly with all relevant Central Bank of Egypt (CBE) regulations, anti-money laundering (AML) laws, and internal QNB policies to mitigate potential operational risks.
Operational Discipline: Follow day-to-day operations, departmental policies, and standard operating procedures (SOPs) to ensure that high-volume sales are carried out in a controlled and consistent manner.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s degree specifically in Commerce, Business Administration, or a closely related commercial field.
Experience Level: Exclusively open to highly energetic fresh graduates (0 years) up to junior sales professionals with a maximum of 2 years of retail sales experience.
Employment Type: Acknowledge that this is an “Outsourced” position, meaning you will actively represent QNB’s products but will be legally contracted through a specialized third-party vendor.
Commercial & Soft Skills: Exhibit foundational selling, communication, and negotiation skills, paired with a deeply service-oriented and enthusiastic mindset.
Linguistic & Tech Proficiency: Demonstrate a good command of both English and Arabic languages, alongside basic computer skills for CRM and sales report generation.

Technical Edge: Why AML Compliance & Sales Reporting matters at QNB?

Operating as an outsourced Telesales Agent for a multinational bank like QNB requires a delicate balance between aggressive revenue generation and absolute legal compliance. The job explicitly highlights complying with “CBE regulations, banking law, and AML regulations.” When closing a deal over the phone for a credit card or a personal loan, the agent is the bank’s first line of defense against financial fraud. If an agent secures a sale but fails to collect the exact Know Your Customer (KYC) documentation, or ignores anti-money laundering (AML) red flags just to hit a quota, it exposes the bank to catastrophic legal risks. Mastering the ability to track your daily sales pipeline via detailed reports while flawlessly executing compliance SOPs is what transforms an entry-level caller into a trusted banking professional.

Recru Eg Golden Advice for the Interview

When interviewing for this QNB Telesales role, the hiring manager will aggressively test your resilience to rejection and your pipeline management strategy. Do not give a generic answer like “I will keep calling until they buy.” You must demonstrate an understanding of Conversion Ratios and Needs-Based Selling. If asked how you would hit a difficult monthly target, tell the interviewer: “I understand that telesales is a numbers game governed by conversion metrics. If my target is 10 closed loans, and my conversion rate is 10%, I know I must make 100 highly targeted outbound calls. To increase that conversion rate, I won’t just pitch the product blindly. I will actively listen to the client to identify their financial pain points—whether it’s school fees or a car purchase—and then pitch the specific QNB product that solves that exact need, ensuring I close the sale while fully complying with CBE regulations.” Proving you have a structured, mathematical approach to sales will instantly secure your acceptance.

Frequently Asked Questions (FAQ)

Q: What does “Outsource” mean for this QNB Telesales position?
A: “Outsourced” means you will be officially selling and representing QNB Egypt’s financial products, but your legal employment contract, payroll, and direct HR administration will be handled by a specialized third-party agency partnered with the bank.

Q: Where will I be working if I am accepted?
A: This telesales position is actively recruiting to place candidates in operations located across two major areas: New Cairo and Giza.

Q: Do I need prior call center or banking experience to apply?
A: No, prior banking experience is not required. QNB explicitly welcomes fresh graduates with 0 to 2 years of general retail sales experience who possess high energy and strong communication skills.

Job details

Job type
Full-time
Date Posted
2 months ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

Personal Banking Advisor | Emirates NBD

Cairo, Egypt

Emirates NBD Egypt

2 months ago

Full-time

Negotiable

Full job description

Elevate your retail banking career as a Personal Banking Advisor at Emirates NBD in Cairo. Drive high-value client acquisition, execute strategic cross-selling, and deliver tailored financial solutions while ensuring strict Central Bank of Egypt compliance. Core Responsibilities Product Sales &...

Core Responsibilities

Product Sales & Cross-Selling: Sell and cross-sell a comprehensive range of retail banking products and services to consistently achieve and exceed assigned commercial business targets.
Client Acquisition & Channel Expansion: Identify and open new sourcing channels to acquire high-value, new-to-bank (NTB) customers and expand the branch’s market footprint.
Portfolio Advisory & Retention: Establish durable relationships with branch clients through structured needs-based financial planning, proactive call management, and tailored advisory solutions.
KYC & Regulatory Compliance: Prepare, audit, and review all mandatory customer documentation and KYC (Know Your Customer) forms to ensure total alignment with internal controls and CBE regulations.
Inquiry Resolution & Service Quality: Handle and resolve complex customer requests and inquiries promptly to maintain high customer satisfaction and minimize portfolio attrition.
Team Coaching & Mentorship: Coach, mentor, and assist junior relationship officers to boost daily sales productivity and achieve collective branch targets.

Required Qualifications

Commercial & Sales Acumen: Proven track record in retail banking sales, customer acquisition, and consultative cross-selling across diverse consumer segments.
Relationship Management Expertise: Strong expertise in building durable client relationships, identifying portfolio financial needs, and executing structured client call plans.
Regulatory & Compliance Knowledge: Solid understanding of Central Bank of Egypt (CBE) banking directives, Know Your Customer (KYC) requirements, and operational risk standards.
Leadership & Coaching Skills: Ability to mentor, guide, and enhance the productivity of relationship officers within a high-performance branch environment.
Communication & Problem-Solving: Exceptional verbal, written, and interpersonal communication skills with the capability to resolve complex banking inquiries in a timely manner.

Technical Edge: Why KYC Profiling & Needs-Based Cross-Selling matters at Emirates NBD?

Operating as a Personal Banking Advisor at an international financial powerhouse like Emirates NBD requires bridging aggressive commercial growth with meticulous risk control. The role explicitly demands executing “cross-selling” while ensuring all transactions have complete “KYC forms” under “CBE regulations.” In personal banking, an advisor handles individuals requiring specialized wealth, lending, and investment products. If an advisor pitches a credit facility or investment vehicle without conducting a thorough financial needs analysis and KYC risk-profiling, the bank faces compliance penalties and loan default hazards. Mastering how to leverage CRM data to uncover client liquidity needs—while locking in 100% compliant documentation—is what drives sustainable portfolio profitability.

Recru Eg Golden Advice for the Interview

When interviewing for the Personal Banking Advisor role at Emirates NBD, the branch management panel will test your consultative selling strategy and your leadership ability to coach junior officers. Do not give a generic answer about “calling clients to sell loans.” You must demonstrate an understanding of Share of Wallet and Portfolio Tiering. If asked how you would boost branch sales, outline your structured workflow: “I would first segment the branch portfolio to identify under-penetrated accounts with high liquidity. Using a structured call plan, I would conduct a financial needs assessment to introduce customized solutions—such as wealth management, premium credit cards, or certificates of deposit—rather than pushing single products. Furthermore, I would pair junior relationship officers with me on client calls to model effective objection-handling techniques and elevate overall team performance.”

Frequently Asked Questions (FAQ)

Q: What are the main objectives of the Personal Banking Advisor role at Emirates NBD?
A: The role focuses on driving retail product sales, acquiring new clients, retaining existing customer portfolios through tailored financial solutions, and coaching relationship officers to meet branch targets.

Q: What regulatory and compliance frameworks apply to this position?
A: Advisors must strictly comply with Central Bank of Egypt (CBE) regulations, internal bank operational policies, and mandatory Know Your Customer (KYC) documentation standards on every transaction.

Q: Where is this position physically located?
A: This full-time personal banking role is based on-site at Emirates NBD branch operations in Cairo, Egypt.

Job details

Job type
Full-time
Date Posted
2 months ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

Relationship Officer | Suez Canal Bank

Cairo, Egypt

Suez Canal Bank

2 months ago

Full-time

Negotiable

Full job description

Accelerate your retail banking career as a Relationship Officer at Suez Canal Bank in Cairo. Manage customer portfolios, execute strategic cross-selling, and drive digital channel migration while upholding strict Central Bank compliance. Core Responsibilities Customer Needs Fulfillment: Identify customer financial requirements...

Core Responsibilities

Customer Needs Fulfillment: Identify customer financial requirements accurately and match them with appropriate banking products and retail services to ensure full client satisfaction.
Target Attainment & Cross-Selling: Promote, sell, and cross-sell the bank’s products and services to prospective and existing clients to achieve assigned yearly commercial targets.
KYC & Profile Management: Ensure customer profiles are meticulously updated on the core banking system through strict implementation of Know Your Customer (KYC) principles.
Digital Channel Migration: Proactively educate and migrate branch walk-in customers toward alternative digital channels, including ATMs and online banking platforms.
Custody & Branch Operations: Manage custody items and branch keys in strict accordance with the custodian matrix and internal operational policies, adhering fully to the Branch Operating Model.
Client Outreach & Support: Conduct targeted outbound calls to existing clients upon request and carry out operational assignments directed by the Relationship Manager or Branch Manager.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s degree specifically in Finance or Business Administration.
Experience Level: Open to ambitious fresh graduates (0 years) up to junior professionals with a maximum of 3 years of experience in customer service or a related field.
Commercial Acumen: Demonstrate strong sales capabilities, cross-selling techniques, and a customer-centric mindset across all customer segments.
Operational Discipline: Possess high attention to detail, organizational skills to manage branch custody items, and the ability to maintain audit-ready documentation and promotional materials.

Technical Edge: Why KYC Implementation & Digital Channel Migration matters at Suez Canal Bank?

Operating as a Relationship Officer at Suez Canal Bank requires balancing commercial sales drive with regulatory risk mitigation. The job explicitly highlights “implementing the KYC principle” and “migrating customers to digital channels.” In modern retail banking, keeping customer KYC records up to date is not just an administrative task; it is a critical regulatory mandate by the Central Bank of Egypt (CBE) to prevent financial crime. Simultaneously, educating customers on using online banking and ATMs reduces branch footfall and lowers the bank’s operational cost per transaction. A Relationship Officer who masters this duality—maintaining pristine regulatory records while steering clients toward high-efficiency digital channels—directly boosts the branch’s profitability and operational score.

Recru Eg Golden Advice for the Interview

When interviewing for the Relationship Officer position at Suez Canal Bank, the hiring panel will test your commercial instincts alongside your adherence to the “Branch Operating Model.” Do not give a generic answer about “being friendly with clients.” You must demonstrate an understanding of Needs-Based Cross-Selling and KYC Compliance. If asked how you would handle a walk-in client requesting a routine balance inquiry, outline your workflow: “I would first resolve their inquiry efficiently while verifying that their KYC information is up to date on the core system. During the interaction, I would identify potential unutilized savings and pitch a high-yield certificate or digital banking feature, and then guide them through the mobile app setup to streamline their future transactions.” Proving you can turn a basic servicing request into both a digital onboarding and a cross-sell opportunity will instantly secure your acceptance.

Frequently Asked Questions (FAQ)

Q: Are fresh graduates eligible to apply for this Suez Canal Bank role?
A: Yes, Suez Canal Bank explicitly welcomes candidates with 0 to 3 years of experience, making this an ideal entry point for fresh graduates with relevant business or finance degrees.

Q: What specific degrees are required to pass the screening?
A: The job description explicitly requires applicants to hold a Bachelor’s degree in Finance or Business Administration.

Q: Where is this position physically located?
A: This full-time, branch-based commercial banking role is located in Cairo, Egypt.

Job details

Job type
Full-time
Date Posted
2 months ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

IT Operational Risk Incidents Officer | HD Bank

Giza, Egypt

Housing & Development Bank HD Bank

2 months ago

Full-time

Negotiable

Full job description

Protect the digital and financial infrastructure of Housing & Development Bank (HD Bank) as an IT Operational Risk Incidents Officer in Giza. Analyze IT outages, monitor Key Risk Indicators (KRIs), and prevent financial losses across the bank’s central systems and...

Core Responsibilities

Incident Analysis & Root Cause: Analyze and monitor IT and operational incidents by identifying root causes, recurrence rates, financial losses, and the effectiveness of implemented corrective actions.
Operational Loss Database Management: Maintain and ensure the absolute accuracy of the bank’s operational loss database, coordinating with branches and central departments to correct incomplete records.
Audit Data Reconciliation: Review and reconcile operational incident data with findings from Internal Audit and Operations to ensure complete data accuracy and audit readiness.
KRI Development & Monitoring: Develop and monitor Key Risk Indicators (KRIs), analyzing any breaches of approved risk thresholds and recommending strategic corrective actions to management.
Performance Evaluation & Reporting: Prepare monthly, quarterly, and annual operational risk reports covering losses and KRIs, while evaluating branch performance in addressing operational risks.

Required Qualifications

Academic Standing: Must hold a relevant University degree, preferably in Information Systems, Business Administration, Accounting, or an equivalent field.
Experience Level: Requires a minimum of 1 year of professional experience in operational risk, IT auditing, or banking operations.
Preferred Training: Possessing specialized training courses or professional certifications in Information Systems is highly preferred.
Analytical Competencies: Demonstrate strong capabilities in root-cause analysis, financial data reconciliation, and risk threshold monitoring within financial environments.

Technical Edge: Why Key Risk Indicators (KRIs) & Operational Loss Databases matter at HD Bank?

Operating within the IT and Risk division of a major institution like Housing & Development Bank (HD Bank) requires moving far beyond basic IT helpdesk troubleshooting. The job description explicitly highlights developing “Key Risk Indicators (KRIs)” and maintaining an “operational loss database.” In modern banking, an IT system outage or a software glitch doesn’t just interrupt work; it can cause massive financial loss or data corruption. An IT Operational Risk Officer must establish KRIs—such as tracking the frequency of system downtime or unauthorized access attempts—to predict system failures before they occur. Reconciling this incident data with Internal Audit findings ensures the bank maintains a zero-trust security posture and complies with strict Central Bank of Egypt (CBE) operational risk frameworks.

Recru Eg Golden Advice for the Interview

When interviewing for this IT Operational Risk role at HD Bank, the hiring panel will aggressively test your diagnostic logic and data reconciliation capabilities. Do not give a generic answer about “checking system logs.” You must demonstrate an understanding of Root Cause Analysis (RCA) and KRI Thresholds. If asked how you would respond to an IT incident that caused a financial loss at a branch, explicitly outline your technical workflow. Tell the interviewer: “I would not just log the loss in the database. I would execute a Root Cause Analysis (5 Whys framework) to determine whether the failure was due to a software bug, network latency, or human error. Then, I would reconcile the loss data with Internal Audit findings, update our Operational Loss Database, and adjust the relevant Key Risk Indicator (KRI) threshold to prevent the incident from recurring across our branch network.” Proving your systematic, risk-mitigating logic will instantly secure your acceptance.

Frequently Asked Questions (FAQ)

Q: What is the minimum experience required for this HD Bank role?
A: The position requires a minimum of 1 year of professional experience in operational risk, IT, or banking operations.

Q: Do I need a specific degree in Computer Science to apply?
A: A relevant degree in Information Systems, Business Administration, or Accounting is preferred, especially when combined with specialized Information Systems training courses.

Q: Where is this HD Bank position physically located?
A: This full-time corporate risk role is based on-site at the HD Bank facilities located in Giza (Al Jizah), Egypt.

Job details

Job type
Full-time
Date Posted
2 months ago
Experience
1-3 years
Industry
Banking/Finance

View job detail

Credit Analyst (Large Corporate) | HD Bank

Giza, Egypt

Housing & Development Bank HD Bank

2 months ago

Full-time

Negotiable

Full job description

Accelerate your corporate banking career with Housing & Development Bank (HD Bank) as a Large Corporate Credit Analyst in Giza. Perform high-level financial risk analysis, draft comprehensive credit proposals, and manage large-scale corporate portfolios for a premier financial institution. Core...

Core Responsibilities

Credit Proposal & Analysis: Prepare comprehensive credit studies, financial analyses, and risk proposals for both new and existing large corporate clients.
Portfolio Transaction Management: Assist in executing and managing daily banking and operational transactions for assigned corporate portfolio accounts.
Site Visit & Resolution Drafting: Implement approved credit resolutions, draft detailed client site-visit reports, and provide regular operational updates to senior management.
Document Verification: Ensure all mandatory client paperwork, audited financial statements, and legal documents are complete, accurate, and audit-ready.
Portfolio Reporting & Tracking: Prepare periodic performance reports to monitor portfolio health, track daily account activities with back-office departments, and evaluate credit exposure.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s degree specifically in Commerce, Accounting, Finance, Investment, or a closely related commercial field.
Mandatory Certification: Completion of a formal Corporate Credit Finance Professional Certificate (Credit Course) is strictly required.
Experience Level: Requires a minimum of 6 months up to 4 years of experience in the banking sector, with a strong preference for corporate credit exposure.
Financial & Accounting Acumen: Demonstrate a strong understanding of core accounting principles, financial statement analysis, and corporate finance concepts.
Risk Evaluation Capabilities: Possess a proven ability to analyze complex financial data, evaluate creditworthiness, and mitigate operational risks.

Technical Edge: Why Corporate Credit Certification & Site-Visit Reports matter at HD Bank?

Operating in the Large Corporate division of a major institution like Housing & Development Bank (HD Bank) requires moving far beyond basic retail lending. The job explicitly mandates the completion of a “Corporate Credit Finance Professional Certificate” and drafting “client site-visit reports.” In large corporate banking, multi-million-pound facilities cannot be approved based on balance sheets alone. An analyst must combine quantitative financial modeling (calculating Debt Service Coverage Ratios and Cash Conversion Cycles) with qualitative field observations gathered during physical site visits. Verifying that a corporation’s physical manufacturing or commercial operations match their reported financial cash flows ensures HD Bank minimizes Non-Performing Loan (NPL) risks and stays strictly compliant with Central Bank of Egypt (CBE) underwriting regulations.

Recru Eg Golden Advice for the Interview

When interviewing for the Large Corporate Credit Analyst role at HD Bank, the hiring panel will aggressively test your credit course knowledge and financial statement analysis techniques. Do not give generic answers about “checking balance sheets.” You must demonstrate an understanding of Cash Flow Analysis and Debt Service Capacity. If asked how you would evaluate a large corporate client applying for a working capital facility, explicitly outline your technical methodology. Tell the interviewer: “I would not rely solely on net profit margins. I would analyze their Operating Cash Flow (OCF) against their current debt obligations using the Debt Service Coverage Ratio (DSCR). Furthermore, I would cross-reference their financial statements with a physical Site-Visit Report to ensure their inventory turnover on the floor reflects the turnover reported on their balance sheet before recommending the credit proposal.” Proving your ability to combine hard credit modeling with qualitative field verification will instantly secure your acceptance.

Frequently Asked Questions (FAQ)

Q: Is a certified Credit Course mandatory for this HD Bank position?
A: Yes, the official job description explicitly mandates the “Completion of Corporate Credit Finance Professional Certificate” to qualify for this role.

Q: Can fresh graduates with no banking experience apply?
A: The role requires a minimum of 6 months up to 4 years of experience in the banking sector, preferably with direct corporate credit exposure.

Q: Where is this HD Bank position physically located?
A: This full-time corporate banking role is based on-site in Giza (Al Jizah), Egypt.

Job details

Job type
Full-time
Date Posted
2 months ago
Experience
0-1 Year, 1-3 years, 3-5 years
Industry
Banking/Finance

View job detail

Teller | CIB – Tanta Branch

Tanta, Gharbia

Commercial International Bank CIB Egypt

2 months ago

Full-time

Negotiable

Full job description

Launch your retail banking career with Commercial International Bank (CIB) as a Teller at the Tanta Branch in Gharbia. Act as the vital front-line face of the bank, executing high-volume cash transactions, managing ATM operations, and delivering superior customer service...

Core Responsibilities

Cash & Counter Operations: Process all cash and non-cash counter transactions accurately, maintaining an absolute zero cash shortage or excess to ensure maximum control over the branch’s cash balance.
ATM Management: Perform all ATM functions, including preparing daily proof sheets, handling captured cards, replenishing on-site machines, and reporting any malfunctions for immediate repair.
Reconciliation & Reporting: Investigate thoroughly any discrepancies in cash balancing by following strict Standard Operating Procedures (SOPs), and maintain accurate checking of all end-of-day reports.
Compliance & Fraud Detection: Check meticulously for counterfeit currencies, fraudulent cheques, and fake identities, adhering strictly to CBE regulations and Anti-Money Laundering (AML) policies.
Digital Migration & Cross-Selling: Introduce alternative digital channels to customers to reduce branch traffic, and proactively cross-sell bank products based on customer needs to achieve branch KPIs.
Customer Experience: Handle customer requests efficiently within bank standards for average waiting and serving times, escalating complex problems to the Head Teller or Operations Supervisor.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s degree specifically in Commerce, Business Administration, Accounting, or an exact equivalent.
Experience Level: Exclusively open to ambitious Fresh Graduates (0 years) up to junior banking professionals with a maximum of 2 years of relevant experience.
Behavioral Competencies: Must be highly process-oriented and service-oriented, demonstrating strong problem-solving skills and a proactive approach to mitigating operational risks.
Linguistic & Technical Skills: Exhibit a good command of both English and Arabic languages, paired with adept proficiency in using basic software such as MS Office, internet portals, and email.
Geographic Placement: Acknowledge that this is a full-time, front-liner Day Job specifically located at the CIB Tanta Branch in Gharbia.

Technical Edge: Why End-of-Day Balancing & Counterfeit Detection matters at CIB?

Operating as a Teller at a major financial institution like CIB requires absolute precision within the core banking system. The job description explicitly highlights checking for “counterfeit currencies” and investigating “differences in balancing and reconciliation.” A teller cannot simply rely on manual counting speed; they must execute Maker-Checker protocols within the banking software to prevent financial fraud. If a teller accepts a fraudulent cheque or fails to balance their physical cash drawer with the digital settlement sheet at the end of the day, it triggers immediate internal audits and potential Central Bank of Egypt (CBE) penalties. Mastering this highly technical intersection of rapid cash handling and strict regulatory compliance is exactly what protects the bank’s liquidity and ensures branch operational excellence.

Recru Eg Golden Advice for the Interview

When interviewing for the Teller role at CIB, the branch manager will aggressively test your integrity and risk-management logic under pressure. Do not give a generic answer about “being fast at counting money.” You must demonstrate a strict understanding of End-of-Day Balancing and AML Compliance. If asked how you would handle an impatient customer depositing a massive, unverified amount of cash right before closing time, explicitly tell the panel: “I prioritize compliance over pressure. I would use active empathy to calm the customer, but I would strictly run the cash through the counterfeit detection machine and verify their KYC identity on the core system. Ensuring the transaction complies with CBE and AML regulations to achieve a perfect daily cash position with zero shortages is my absolute priority, even if it slightly extends the serving time.” Proving your rigid adherence to banking security protocols will instantly secure your acceptance.

Frequently Asked Questions (FAQ)

Q: Are fresh graduates eligible to apply for this CIB Teller position?
A: Yes, the role is explicitly designed for entry-level candidates and fresh graduates. The required experience range is strictly 0 to 2 years.

Q: Do I need a specific academic degree to pass the initial HR screening?
A: Yes, applicants must hold a Bachelor’s degree specifically in Commerce, Business Administration, Accounting, or an equivalent commercial discipline.

Q: Where is this specific CIB branch position located?
A: This full-time retail banking role is physically based out of the CIB Tanta Branch located in the Gharbia Governorate, Egypt.

Job details

Job type
Full-time
Date Posted
2 months ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

Teller | CIB – New Cairo

El Tagamoa El Khames, New Cairo, Egypt

Commercial International Bank CIB Egypt

2 months ago

Full-time

Negotiable

Full job description

Launch your retail banking career with Commercial International Bank (CIB) as a Teller at the prestigious El Tagamoa El Khames branch in New Cairo. Act as the vital front-line face of the bank, executing high-volume cash transactions, managing ATM operations,...

Core Responsibilities

Cash & Counter Operations: Process all cash and non-cash counter transactions accurately, maintaining an absolute zero cash shortage or excess to ensure maximum control over the branch’s cash balance.
ATM Management: Perform all ATM functions, including preparing daily proof sheets, handling captured cards, replenishing on-site machines, and reporting any malfunctions for immediate repair.
Reconciliation & Reporting: Investigate thoroughly any discrepancies in cash balancing by following strict Standard Operating Procedures (SOPs), and maintain accurate checking of all end-of-day reports.
Compliance & Fraud Detection: Check meticulously for counterfeit currencies, fraudulent cheques, and fake identities, adhering strictly to CBE regulations and Anti-Money Laundering (AML) policies.
Digital Migration & Cross-Selling: Introduce alternative digital channels to customers to reduce branch traffic, and proactively cross-sell bank products based on customer needs to achieve branch KPIs.
Customer Experience: Handle customer requests efficiently within bank standards for average waiting and serving times, escalating complex problems to the Head Teller or Operations Supervisor.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s degree specifically in Commerce, Business Administration, Accounting, or an exact equivalent.
Experience Level: Exclusively open to ambitious Fresh Graduates (0 years) up to junior banking professionals with a maximum of 2 years of relevant experience.
Behavioral Competencies: Must be highly process-oriented and service-oriented, demonstrating strong problem-solving skills and a proactive approach to mitigating operational risks.
Linguistic & Technical Skills: Exhibit a good command of both English and Arabic languages, paired with adept proficiency in using basic software such as MS Office, internet portals, and email.
Geographic Placement: Acknowledge that this is a full-time, front-liner Day Job specifically located at the CIB El Tagamoa El Khames Branch in New Cairo.

Technical Edge: Why End-of-Day Balancing & Counterfeit Detection matters at CIB?

Recru Eg Golden Advice for the Interview

Frequently Asked Questions (FAQ)

Q: Where is this specific CIB branch position located?
A: This full-time retail banking role is physically based out of the CIB El Tagamoa El Khames branch located in New Cairo, Egypt.

Job details

Job type
Full-time
Date Posted
2 months ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

Teller | CIB – Maadi

Maadi, Cairo, Egypt

Commercial International Bank CIB Egypt

2 months ago

Full-time

Negotiable

Full job description

Launch your retail banking career with Commercial International Bank (CIB) as a Teller at the prestigious Maadi Branch in Cairo. Act as the vital front-line face of the bank, executing high-volume cash transactions, managing ATM operations, and delivering superior customer...

Core Responsibilities

Cash & Counter Operations: Process all cash and non-cash counter transactions accurately, maintaining an absolute zero cash shortage or excess to ensure maximum control over the branch’s cash balance.
ATM Management: Perform all ATM functions, including preparing daily proof sheets, handling captured cards, replenishing on-site machines, and reporting any malfunctions for immediate repair.
Reconciliation & Reporting: Investigate thoroughly any discrepancies in cash balancing by following strict Standard Operating Procedures (SOPs), and maintain accurate checking of all end-of-day reports.
Compliance & Fraud Detection: Check meticulously for counterfeit currencies, fraudulent cheques, and fake identities, adhering strictly to CBE regulations and Anti-Money Laundering (AML) policies.
Digital Migration & Cross-Selling: Introduce alternative digital channels to customers to reduce branch traffic, and proactively cross-sell bank products based on customer needs to achieve branch KPIs.
Customer Experience: Handle customer requests efficiently within bank standards for average waiting and serving times, escalating complex problems to the Head Teller or Operations Supervisor.

Required Qualifications

Academic Standing: Must hold a recognized Bachelor’s degree specifically in Commerce, Business Administration, Accounting, or an exact equivalent.
Experience Level: Exclusively open to ambitious Fresh Graduates (0 years) up to junior banking professionals with a maximum of 2 years of relevant experience.
Behavioral Competencies: Must be highly process-oriented and service-oriented, demonstrating strong problem-solving skills and a proactive approach to mitigating operational risks.
Linguistic & Technical Skills: Exhibit a good command of both English and Arabic languages, paired with adept proficiency in using basic software such as MS Office, internet portals, and email.
Geographic Placement: Acknowledge that this is a full-time, front-liner Day Job specifically located at the CIB Maadi Branch in Cairo.

Technical Edge: Why End-of-Day Balancing & Counterfeit Detection matters at CIB?

Recru Eg Golden Advice for the Interview

Frequently Asked Questions (FAQ)

Q: Where is this specific CIB branch position located?
A: This full-time retail banking role is physically based out of the CIB Maadi Branch located in Cairo, Egypt.

Job details

Job type
Full-time
Date Posted
2 months ago
Experience
0-1 Year, 1-3 years
Industry
Banking/Finance

View job detail

Service Desk Technical Analyst | CIB

Smart Village, Giza, Egypt

Commercial International Bank CIB Egypt

2 months ago

Full-time

Negotiable

Full job description

Launch your IT operations career with Commercial International Bank (CIB) at Smart Village, Giza. Act as the critical first point of contact for all CIB staff and GTS clients, delivering elite 1st-level technical support, rapid incident resolution, and seamless business...

Core Responsibilities

1st-Level IT Support: Serve as the single point of contact for CIB end users and GTS clients via phone calls, emails, and online tickets to troubleshoot and resolve reported IT incidents.
Incident Logging & Ownership: Receive, accurately log, and take absolute ownership of all user interactions, communicating progress proactively to ensure high customer satisfaction and timely case resolution.
Technical Troubleshooting: Perform hands-on technical problem resolution covering printing management, telephony, client computing applications, and secure user/password management.
Escalation & Follow-Up: Escalate complex IT incidents and requests that breach agreed time scales to the 2nd line of support, and follow up relentlessly on pending cases to guarantee successful resolution.
KPI Attainment & Projects: Consistently meet all strict Service Desk Key Performance Indicators (KPIs) set by management, and actively participate in team projects designed to enhance the quality and efficiency of IT support.
Regulatory Compliance: Comply strictly with all relevant Central Bank of Egypt (CBE) regulations, anti-money laundering (AML) laws, and internal CIB policies to mitigate potential operational risks.

Required Qualifications

Academic Standing: Must hold a Bachelor’s degree specifically in Computer Engineering, Computer Science, or an exact equivalent technical discipline.
Experience Level (Analyst): Exclusively open to highly motivated fresh graduates (0 years) up to junior technical professionals with a maximum of 2 years of experience.
Experience Level (Senior Analyst): Requires 3 to 5 years of proven experience in IT support or service desk operations.
Certifications & Skills: Holding an ITIL (Information Technology Infrastructure Library) qualification is considered a strong professional plus.
Linguistic & Soft Skills: Exhibit a good command of both English and Arabic languages, paired with excellent communication skills to handle stressed end-users efficiently.

Technical Edge: Why ITIL Frameworks & Incident Logging matters at CIB?

Operating the IT Service Desk for a major financial institution like CIB requires absolute operational discipline. The job description explicitly highlights “ITIL qualification,” logging “incidents,” and adhering to “CBE regulations.” In a corporate banking environment, an IT issue is not just an inconvenience; it is an operational risk. If a front-line teller’s client computing application crashes, they cannot process transactions. A Service Desk Analyst must utilize ITIL frameworks to accurately log the ticket, categorize the severity, and attempt a First Contact Resolution (FCR). If the issue requires escalation to 2nd-line support, the meticulous log data ensures the backend engineers can diagnose the root cause instantly without redundant troubleshooting. Mastering this structured, zero-latency incident management is what ensures the bank’s operations remain uninterrupted and strictly compliant.

Recru Eg Golden Advice for the Interview

When interviewing for this Technical Analyst role at CIB, the hiring panel will aggressively test your technical troubleshooting logic and your adherence to process. Do not give a generic answer about “knowing how to fix computers.” You must speak the language of IT Service Management (ITSM). If asked how you would handle an urgent call from a bank executive whose password is locked out, outline your secure workflow. Tell the interviewer: “I would not just reset the password blindly. I would first use active communication to calm the user, then strictly authenticate their identity to comply with CIB’s security policies. After securely resetting the credentials via Active Directory, I would log the entire interaction into the ticketing system to meet my Service Desk KPIs and ensure the incident is fully documented for future audits.” Proving your adherence to technical security over rushed support will instantly secure your acceptance.

Frequently Asked Questions (FAQ)

Q: Are fresh graduates eligible to apply for this CIB Technical Analyst role?
A: Yes, CIB is actively hiring for two tiers. Fresh graduates with 0 to 2 years of experience can apply for the “Analyst” level, while candidates with 3 to 5 years of experience can apply for the “Senior Analyst” level.

Q: Do I need a specific academic degree to pass the initial HR screening?
A: Yes, the official job requirements mandate a Bachelor’s degree specifically in Computer Engineering, Computer Science, or an exact equivalent technical field.

Q: What does the ITIL qualification mentioned in the job description mean?
A: ITIL (Information Technology Infrastructure Library) is a globally recognized framework for IT service management. While it is listed as a “plus” and not strictly mandatory, having this certification proves you understand how to align IT services with the needs of the business, giving you a massive competitive edge.

Job details

Job type
Full-time
Date Posted
2 months ago
Experience
0-1 Year, 1-3 years, 3-5 years
Industry
Banking/Finance

View job detail

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