Job Description:

• Interact with Customers over the phone to understand their banking needs.

• Provide excellent customer service to achieve customer loyalty.

• Resolve problems over the telephone in the spot.

• Convert sales opportunities in order to meet financial targets.

• Clarify and explain procedures and products over the telephone.

• Capture and report customer feedback towards continual product development.

Job Requirements:

• Minimum 1 – 3 years of experience in a customer service role, preferably within the banking industry.

• Very customer focused

• Excellent Communication Skills

• Strong Listening skills

• Excellent English level